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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Bonus based on performance
Dental Insurance
Employee Discounts
Health Insurance
Opportunity for advancement
Paid Time Off
Training and Development
Job Description
Sweetwaters Coffee and Tea is a dynamic, minority and woman owned premium coffeehouse brand established over 30 years ago and based in Ann Arbor, Michigan. The company has blossomed into a vibrant chain with more than 35 locations nationwide, growing steadily with a mission centered on creating extraordinary, globally inspired beverages made from real ingredients while maintaining a warm, community-focused cafe atmosphere. Sweetwaters prides itself on fostering a fun, innovative, and inclusive company culture where team members love what they do every day. This culture drives the cafe's commitment to making every guest's day better with exceptional service and a... Show More
Job Requirements
- Bachelor’s degree or equivalent
- proven management experience
- hospitality experience
- a strong work ethic with the ability to multitask and work under pressure
- excellent communication skills, both verbal and written
- strong organizational skills
- impeccable service standards and attention to detail
- ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines
- ability to work both independently and as part of a team
- ability to lead and coach others with a passion for training and leading by example
- a strong understanding of profit and loss statements
- actively promotes a positive and productive work environment
- ability to work in a multi-ethnic and multi-cultural environment
- ability to work a flexible schedule including some evenings and weekends
- ability to use Microsoft Word and Excel
- Servsafe certified
- a sense of humor with an easy going yet driven personality
- loves to laugh and create a positive team environment
Job Qualifications
- Bachelor’s degree or equivalent
- proven management experience
- hospitality experience
- excellent communication skills, both verbal and written
- strong organizational skills
- impeccable service standards and attention to detail
- ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines
- ability to work both independently and as part of a team
- ability to lead and coach others with a passion for training and leading by example
- a strong understanding of profit and loss statements
- actively promotes a positive and productive work environment
- ability to work in a multi-ethnic and multi-cultural environment
- ability to work a flexible schedule including some evenings and weekends
- ability to use Microsoft Word and Excel
- Servsafe certified
- a sense of humor with an easy going yet driven personality
- loves to laugh and create a positive team environment
Job Duties
- Actively build sales, profitability, and guest counts
- execute on delivering excellent product execution, guest service, and team management
- maintain and implement quality standards in all products, operations, and guest service
- manage and develop a dream team by hiring, training, and coaching at least 15 team members ages 17 and older
- actively participate in marketing for the cafe
- manage profit and loss statements, payroll, scheduling, inventory, and ordering
- foster teamwork, continually initiate team-building opportunities, and provide a positive, goal-oriented work environment
- maintain the aesthetics of the cafe to brand standards and ensure the team delivers a premium experience to guests
- adhere to all health department, OSHA, and ADA regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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