Coffeehouse General Manager

Sweetwaters Coffee and Tea is a dynamic, minority and woman owned premium coffeehouse brand established over 30 years ago and based in Ann Arbor, Michigan. The company has blossomed into a vibrant chain with more than 35 locations nationwide, growing steadily with a mission centered on creating extraordinary, globally inspired beverages made from real ingredients while maintaining a warm, community-focused cafe atmosphere. Sweetwaters prides itself on fostering a fun, innovative, and inclusive company culture where team members love what they do every day. This culture drives the cafe's commitment to making every guest's day better with exceptional service and a welcoming environment. Sweetwaters Coffee and Tea is recognized not only for its outstanding product offerings, such as specialty brewed coffees, teas, and cold brews, but also for its dedication to creating a positive and supportive workplace for its employees. The company is committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds and fostering a multi-ethnic and multi-cultural work environment. They offer competitive compensation and comprehensive benefits, emphasizing employee development, advancement opportunities, and maintaining high standards of service and product quality.

The role available at Sweetwaters is a full-time position located at one of their company-owned cafes in Ann Arbor. The position is managerial in nature, responsible for overseeing all operations of the cafe, including sales growth, profitability, and team development. The ideal candidate will lead a team of at least 15 employees, ranging in age from 17 and older, and must be adept at managing a steady volume of guests and a dynamic, diverse staff. The role demands someone who is passionate about delivering seriously great drinks, foods, and service, with a strong focus on maintaining quality standards and ensuring superior guest experiences. The manager will also be tasked with handling the financial aspects of the cafe such as managing profit and loss statements, payroll, scheduling, inventory, and ordering. Beyond operational excellence, the manager must foster a cohesive, fun, and goal-oriented team environment, actively participating in marketing initiatives, facilitating team-building activities, and maintaining the aesthetic appeal of the cafe in line with the brand’s high standards. Required skills include strong communication, organizational abilities, leadership, coaching, and an ability to work under pressure while multitasking. The role offers substantial growth potential within a thriving company and a chance to be part of a passionate, motivated team dedicated to upholding the Sweetwaters brand values and mission. Candidates must have a bachelor’s degree or equivalent, hospitality and management experience, be Servsafe certified, and possess proficiency with Microsoft Word and Excel. This opportunity is perfect for a driven leader who values a positive work environment and wants to contribute meaningfully to a respected and growing coffeehouse brand.