Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $66,700.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Basic and supplemental life insurance
Paid parental leave
Paid vacation
Sick Time
Paid holidays
Personal Days
401(k) retirement plan with employer match
Discounted company stock program
Starbucks equity program
Tuition coverage for bachelor’s degree
student loan management resources
backup care
DACA reimbursement
Job Description
Starbucks Coffee Company is a globally recognized coffeehouse chain renowned for its commitment to creating a warm and welcoming environment where every cup of coffee sparks connection. Starbucks is dedicated to not only serving high-quality coffee but also fostering a vibrant community within each store that reflects its core values of inclusion, respect, and sustainability. With thousands of stores worldwide, Starbucks has become a leading name in the coffee retail industry, known for its innovative beverages, exceptional customer service, and supportive partner (employee) culture.
The company prides itself on being mission-driven, offering expansive growth and development opportunities for its partners. Starbucks emphasizes a culture of collaboration and inclusivity, where every partner can thrive and contribute meaningfully to the community. The company also provides competitive benefits designed to support partners' well-being, including medical, dental, vision insurance, paid parental leave, tuition coverage, and more.
The Coffeehouse Coach role at Starbucks is pivotal in maintaining the high standards for which the brand is known. This position is tailored for leaders passionate about coffee and customer experience, who thrive in fast-paced retail environments. A Coffeehouse Coach leads a team of partners, directing daily store operations, coaching individuals, and ensuring the seamless execution of Starbucks' operational plans. The role involves strategic involvement in scheduling, inventory management, cash handling, and safety risk mitigation.
Key aspects of the role include modeling exceptional customer service behaviors, providing continuous coaching and feedback to develop partner skills, and managing store resources to deliver a consistently delightful customer experience. The Coffeehouse Coach supports the store manager with hiring, onboarding, and performance management of partners, helping to cultivate a motivated and cohesive team. This role requires strong interpersonal skills, decision-making abilities, and the capacity to balance multiple priorities while maintaining ethical and operational standards.
Starbucks thoroughly supports its partners, offering a respectful workplace and numerous benefits, including paid vacation, sick time, holidays, 401(k) plans with match, stock programs, and educational resources such as full tuition coverage for an online bachelor’s degree program through Arizona State University. These benefits reflect Starbucks’ commitment to partner growth and satisfaction.
Overall, this position is ideal for those looking to build a meaningful career in retail leadership within a company that values social responsibility, partner development, and exceptional customer experiences. The Coffeehouse Coach plays a critical role in upholding Starbucks' legacy as a beloved and respected coffeehouse brand worldwide, helping to shape the atmosphere where customers come to connect and enjoy their coffee every day.
The company prides itself on being mission-driven, offering expansive growth and development opportunities for its partners. Starbucks emphasizes a culture of collaboration and inclusivity, where every partner can thrive and contribute meaningfully to the community. The company also provides competitive benefits designed to support partners' well-being, including medical, dental, vision insurance, paid parental leave, tuition coverage, and more.
The Coffeehouse Coach role at Starbucks is pivotal in maintaining the high standards for which the brand is known. This position is tailored for leaders passionate about coffee and customer experience, who thrive in fast-paced retail environments. A Coffeehouse Coach leads a team of partners, directing daily store operations, coaching individuals, and ensuring the seamless execution of Starbucks' operational plans. The role involves strategic involvement in scheduling, inventory management, cash handling, and safety risk mitigation.
Key aspects of the role include modeling exceptional customer service behaviors, providing continuous coaching and feedback to develop partner skills, and managing store resources to deliver a consistently delightful customer experience. The Coffeehouse Coach supports the store manager with hiring, onboarding, and performance management of partners, helping to cultivate a motivated and cohesive team. This role requires strong interpersonal skills, decision-making abilities, and the capacity to balance multiple priorities while maintaining ethical and operational standards.
Starbucks thoroughly supports its partners, offering a respectful workplace and numerous benefits, including paid vacation, sick time, holidays, 401(k) plans with match, stock programs, and educational resources such as full tuition coverage for an online bachelor’s degree program through Arizona State University. These benefits reflect Starbucks’ commitment to partner growth and satisfaction.
Overall, this position is ideal for those looking to build a meaningful career in retail leadership within a company that values social responsibility, partner development, and exceptional customer experiences. The Coffeehouse Coach plays a critical role in upholding Starbucks' legacy as a beloved and respected coffeehouse brand worldwide, helping to shape the atmosphere where customers come to connect and enjoy their coffee every day.
Job Requirements
- Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
- Ability to manage store operations, including multiple situations in a fast-paced environment
- Ability to manage resources to ensure that established service levels are always achieved during shift
- Strong interpersonal skills
- Ability to use discretion in providing direction to others
Job Qualifications
- One year of customer service and retail experience
- One year of experience in directing the work of others
- Strong interpersonal skills
- Ability to use discretion in providing direction
- Acts ethically and complies with rules and procedures
- Applies expertise and operates job-related technology
- Documents information accurately
- Demonstrates ability to handle multiple situations in a fast-paced environment
Job Duties
- Model behaviors for elevating the Coffeehouse experience and coach customer service standards and green apron service expectation
- Identify and respectfully address customer and partner issues with professionalism and empathy, including directing partners and participating in corrective action
- Recognize and celebrate partners
- Recommend and provide ongoing coaching to partners to ensure expectations and instructions are followed
- Review Store Action Plan with store manager and assist in execution
- Assess health of overall inventory system and adjust orders as necessary
- Address potential risks to store safety, health, and operations
- Analyze cash management reporting and take necessary actions
- Strategically forecast, manage, and schedule hours in the store
- Participate in hiring, onboarding, and performance management of partners
- Review store communications and cascade as appropriate
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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