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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.84
Work Schedule
Flexible
Day Shifts
Benefits
Dental Insurance
401(k)
Paid training
Employee assistance program
Disability insurance
401(k) matching
Vision Insurance
Life insurance
employee discount
Health Insurance
Cell phone reimbursement
flexible schedule
Paid Time Off
Job Description
Intelligentsia Coffee, Inc. is a pioneering specialty coffee company renowned for its commitment to the direct trade model, fostering meaningful and sustained partnerships with coffee producers worldwide. With a deep passion for exceptional coffee, Intelligentsia is dedicated to sourcing high-quality beans by paying a premium directly to producers, ensuring ethical trade practices and supporting the growth of superior coffee crops. As a leader in the specialty coffee industry, Intelligentsia combines innovation with tradition, creating an unparalleled coffee experience for customers and maintaining a steadfast dedication to sustainability and community engagement.
The company operates several coffeebars, including the prominent Post ... Show More
The company operates several coffeebars, including the prominent Post ... Show More
Job Requirements
- High school diploma or GED preferred
- Experience managing retail restaurant or hospitality locations strongly preferred
- Drive-thru management experience is strongly preferred
Job Qualifications
- High school diploma or GED preferred
- Experience managing retail restaurant or hospitality locations strongly preferred
- Drive-thru management experience is strongly preferred
- Exhibit empathy and inclusivity with all employees inside and outside of retail setting the standard for employees to emulate
- Demonstrate professional and respectful behavior to others when communicating whether verbal or written e-mail
- Exhibit elevated customer service and coach employees on best practices with communication
- Strong skills in bar work and coffee and tea preparation
- Ability to maintain a pleasant disposition and sense of urgency when helping customers
- Demonstrate a passion for coffee and tea
- Capability to interface and maintain effective relationships with coworkers and customers
- Detail-oriented logical and methodological approach to problem solving
- Flexible with the ability to multitask in a highly demanding stressful environment
- Excellent interpersonal and customer service skills
- Maintain a calm demeanor during periods of high volume
- Ability to lead and cooperate successfully as a member of a team
- Ability to communicate effectively with others including giving and receiving feedback on the quality of services
- Communicate professionally clearly honestly and promptly
- Ability to use available resources to answer questions
- Maintain regular and consistent attendance and punctuality
- General computer proficiency
- Learn understand uphold and instill company values
- Ability to read write and speak English proficiently
Job Duties
- Recruit hire and supervise qualified personnel when positions become available
- Prepare monitor and manage the coffeebar’s staffing levels and schedule identify opportunities to increase efficiency without sacrificing operations
- Maintain accurate records and paperwork including daily sales results monthly inventory cash drawer reconciliation personnel records and employment documentation
- Participate in the development of the coffeebar’s annual budget and identify quarterly goals and objectives
- Ensure cleanliness organization and attractiveness of the coffeebar’s interior and exterior
- Maintain strong vendor relationships to ensure response time and deliveries are timely track vendor activity particularly those responding to and completing work order requests
- Plan identify communicate and delegate appropriate responsibilities and practices to staff to achieve operational goals
- Continuously review the coffeebar’s operations to identify problems concerns and opportunities for improvement
- Review monthly financial reports with your supervisor to identify and address trends and issues in coffeebar performance
- Suggest and implement new initiatives in pursuit of increasing quality and profitability streamlining labor systems and increasing morale
- Work with coffeebar staff on an individual and group basis to ensure that staff are confident in their drink preparation skills throughout the year
- Ensure training stays on track and forward movement is maintained until full capability is achieved
- Collaborate with Retail Director to ensure that the coffeebar’s regular schedule and the training schedule are effectively written to allow for an adequate volume of training
- Collaborate with Retail Director to identify future leaders at Intelligentsia within the coffeebar Encourage and support them in their training needs to achieve their goals
- Adhere to all policies included in the Retail Training Manual and ensure that staff understand and adhere to the policies
- Ensure that each new employee completes the Cash Handling Policies and Procedures test within 30 days of employment
- Maintain current and accurate records by performing daily and weekly payroll and labor responsibilities reviewing and maintaining all timekeeping records and ensure that company communications are appropriately shared with staff
- Maintain a strong floor presence cultivate an attentive and detail-oriented staff and ensure a high level of customer service without sacrificing the quality of the coffee and tea beverages and products being offered
- Demonstrate a calm demeanor during peak periods and set a positive example for staff
- Hold meetings for all staff at least quarterly and maintain a strong and open line of communication
- Assess staff performance on a consistent and ongoing basis coach each employee providing positive reinforcement and constructive feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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