Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Hy-Vee is a well-established and highly regarded supermarket chain recognized for its commitment to excellent customer service and community engagement. At Hy-Vee, the people are considered the company’s greatest strength, embodying the promise of "a helpful smile in every aisle." This dedication to customer satisfaction is supported by a workforce that is fully engaged and committed to serving customers and collaborating with one another. Known not only for providing a wide variety of groceries and household products but also for outstanding service, Hy-Vee consistently aims to foster a positive shopping experience for its customers. The company emphasizes teamwork, professionalism, and growth, making it a rewarding environment for its employees. Hy-Vee offers a dynamic work environment with a focus on employee development and overall store success.
The Coffee Shop Department Manager at Hy-Vee plays a pivotal role in upholding the high standards of the coffee shop department. This is a non-exempt position responsible for maintaining exceptional customer service standards, managing employee relations, ensuring the cleanliness and sanitation of the department, and achieving profitability goals. The manager coordinates the delivery of fresh, high-quality coffee products at competitive retail prices while always promoting a positive image of the company through courteous, friendly, and efficient service. This management role includes supervising and supporting coffee shop employees, recruiting, training, and evaluating team members to ensure the department operates smoothly and efficiently.
The Coffee Shop Department Manager acts as the face of the coffee shop, setting the tone for customer interaction by creating a friendly atmosphere and encouraging team members to engage with customers enthusiastically. This role demands a hands-on leader who can manage inventory, analyze sales trends, coordinate promotions and displays, and maintain correct pricing. Additionally, the manager oversees bookkeeping activities and addresses any customer complaints promptly to maintain high satisfaction levels.
This leadership position requires a growth mindset, the ability to build partnerships, and a results-oriented approach while maintaining professionalism and customer focus. The Coffee Shop Department Manager is accountable to district store directors, store managers, and other administrative leaders, ensuring seamless communication and consistent standards across departments. Hy-Vee recognizes the physical demands of this role and expects the manager to handle lifting, moving, and operating various equipment in a fast-paced environment—a critical component in maintaining operational efficiency.
Working at Hy-Vee as a Coffee Shop Department Manager offers an opportunity to be part of a respected company dedicated to service excellence and community values. The role fosters career growth with ongoing training and development, contributing to an inclusive work culture that prizes employee engagement and customer satisfaction. If you are ready to lead a team, enhance customer experiences, and contribute to the success of a premier grocery retail chain, Hy-Vee welcomes you to apply for this vital role today.
The Coffee Shop Department Manager at Hy-Vee plays a pivotal role in upholding the high standards of the coffee shop department. This is a non-exempt position responsible for maintaining exceptional customer service standards, managing employee relations, ensuring the cleanliness and sanitation of the department, and achieving profitability goals. The manager coordinates the delivery of fresh, high-quality coffee products at competitive retail prices while always promoting a positive image of the company through courteous, friendly, and efficient service. This management role includes supervising and supporting coffee shop employees, recruiting, training, and evaluating team members to ensure the department operates smoothly and efficiently.
The Coffee Shop Department Manager acts as the face of the coffee shop, setting the tone for customer interaction by creating a friendly atmosphere and encouraging team members to engage with customers enthusiastically. This role demands a hands-on leader who can manage inventory, analyze sales trends, coordinate promotions and displays, and maintain correct pricing. Additionally, the manager oversees bookkeeping activities and addresses any customer complaints promptly to maintain high satisfaction levels.
This leadership position requires a growth mindset, the ability to build partnerships, and a results-oriented approach while maintaining professionalism and customer focus. The Coffee Shop Department Manager is accountable to district store directors, store managers, and other administrative leaders, ensuring seamless communication and consistent standards across departments. Hy-Vee recognizes the physical demands of this role and expects the manager to handle lifting, moving, and operating various equipment in a fast-paced environment—a critical component in maintaining operational efficiency.
Working at Hy-Vee as a Coffee Shop Department Manager offers an opportunity to be part of a respected company dedicated to service excellence and community values. The role fosters career growth with ongoing training and development, contributing to an inclusive work culture that prizes employee engagement and customer satisfaction. If you are ready to lead a team, enhance customer experiences, and contribute to the success of a premier grocery retail chain, Hy-Vee welcomes you to apply for this vital role today.
Job Requirements
- High school diploma or equivalent
- Over one year of related work experience
- Ability to solve practical problems
- Ability to perform arithmetic calculations with fractions, decimals, and percentages
- Strong communication skills
- Ability to interpret instructions
- Ability to work in a fast-paced environment
- Physical ability to exert up to 100 pounds occasionally and up to 50 pounds frequently
- Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Willingness to adhere to company policies and dress codes
- Must report to work on time
Job Qualifications
- High school diploma or equivalent
- Over one year of related work experience
- Ability to solve practical problems with limited standardization
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages
- Ability to compose original correspondence and interpret written instructions
- Strong interpersonal and communication skills
- Experience in supervisory roles preferred
- Demonstrated ability to lead and motivate a team
- Knowledge of inventory management and sales analysis
- Familiarity with customer service best practices
- Proficiency in handling cash register and standard coffee shop equipment
Job Duties
- Maintain a positive attitude and create an atmosphere of friendliness and fun through flexibility and teamwork
- Generate a friendly atmosphere by encouraging employees to greet and speak to customers and provide prompt, courteous, and efficient service
- Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability
- Smile and greet customers in a friendly manner anywhere in the store
- Learn customers' names and address them by name whenever possible
- Assist customers by escorting them to products, securing out-of-reach products, loading/unloading heavy items, noting and passing along customer suggestions, enhancing shopping experience
- Answer the telephone promptly and provide friendly, helpful service including taking product orders
- Recruit, hire, train, supervise, discipline, and evaluate all department employees
- Determine department goals with store director
- Create weekly work schedules and daily work plans
- Inspect signage and displays for quality and quantity, order products for replenishment
- Handle and resolve customer issues
- Communicate with employees regarding sales and ideas
- Calculate retail pricing and ensure correct pricing
- Extend and post invoices, oversee bookkeeping
- Analyze weekly and monthly sales and trends, prepare ad projections and write ads
- Conduct inventory of the department
- Plan displays, promotions, and determine pre-orders
- Ensure proper temperatures and storage procedures to guarantee freshness and control shrink
- Troubleshoot equipment and ensure maintenance
- Maintain store appearance and equipment
- Complete and implement Advanced Store Training
- Maintain consistent speed of service by ensuring all staffing needs are met
- Enforce personal hygiene and dress guidelines
- Adhere to company policies and store guidelines
- Report to work as scheduled and on time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
