Coffee Shop Barista

Cedar Rapids, IA, USA|

Job Overview

Compensation

Hourly

Range $15.25 - $17.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Job Description

Hy-Vee is a leading supermarket chain known for its commitment to quality service and community involvement. Established with the core value of delivering "a helpful smile in every aisle," Hy-Vee prides itself on a workforce that is fully engaged, customer-focused, and team-oriented. As a company, Hy-Vee invests heavily in employee development and satisfaction, recognizing that their people are the greatest strength in sustaining their reputation and success in the retail grocery market. The company operates a variety of departments including grocery, perishables, health and wellness, and specialty areas such as coffee shops that enhance the customer shopping experience.

The Barista role at Hy-Vee's Coffee Shop department is vital to maintaining the welcoming atmosphere and high service standards that customers expect. This position is classified as Non-Exempt and is focused on providing excellent customer service through friendly, efficient, and knowledgeable interactions at the coffee shop counter. The Barista is responsible for reviewing and fulfilling customer orders daily, ensuring all food is handled safely and the workspace remains clean and orderly. This role goes beyond making coffee; it requires a strong customer orientation, attention to detail for food preparation, and teamwork skills to contribute toward a positive shopping environment. The Barista also supports other store operations under the direction of district and store management, including assisting with inventory, product presentation, and cash handling at the register.

Working as a Coffee Shop Barista at Hy-Vee means becoming part of a company that values professionalism, results-oriented mindsets, growth opportunities, and partnerships both within the team and with the customer base. The role demands reliability, adherence to hygiene and dress guidelines, and active participation in building customer loyalty through personalized service, including learning customer names and addressing them warmly. The position includes secondary responsibilities such as dishwashing, ordering supplies, and helping in other store areas as needed to ensure the overall success of Hy-Vee’s customer service objectives. In addition, the Barista must be capable of handling the physical demands of the role, including lifting, standing, and performing repetitive motions, in a fast-paced retail environment with multiple priorities and potential exposure to various physical hazards. Ultimately, this position offers a great entry point into retail and food service industries, enabling individuals to grow within a supportive and dynamic company culture.

Job Requirements

Ability to carry out detailed but uninvolved written or verbal instructions
Ability to do simple addition and subtraction
Possess the ability to understand and follow verbal or demonstrated instructions
Ability to write identifying information and request supplies orally or in writing
Less than high school or equivalent experience
Six months or less of similar or related work experience
Must be able to physically perform medium work exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with or without correction, color vision, depth perception and field of vision
Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
Must report to work when scheduled and on time
Must adhere to personal hygiene and dress guidelines

Job Qualifications

Less than high school or equivalent experience
Six months or less of similar or related work experience
Ability to carry out detailed but uninvolved written or verbal instructions
Ability to do simple addition and subtraction
Possess the ability to understand and follow verbal or demonstrated instructions
Ability to write identifying information and request supplies orally or in writing

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
Makes an effort to learn customers' names and to address them by name whenever possible
Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
Takes customer orders at the counter
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Handles food in a safe manner and ensures the work area is always clean and neat
Reviews the status and appearance of the food for freshness
Ensures that an adequate food supply is ready and on hand and develops or follows a production list
Anticipates product needs for the department on a daily basis
Prepares and replenishes product as necessary
Checks in product, puts product away, and may review invoices
Runs the department registers and receives payment, makes change, etc., where applicable
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Washes dishes as necessary
Orders product and supplies as necessary
Prices products for customers as necessary
Assists in other areas of store as needed
Performs other job related duties and special projects as required