Coffee Shop Barista

Des Moines, IA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

friendly work environment

Job Description

Hy-Vee is a leading employee-owned supermarket chain recognized for its commitment to customer satisfaction, community involvement, and innovative retail practices. Established with a clear mission to provide exceptional customer service and quality products, Hy-Vee has grown to become a household name in the grocery industry. Known for its slogan "a helpful smile in every aisle," Hy-Vee emphasizes the importance of having a workforce that is fully engaged, motivated, and dedicated to supporting both customers and team members alike. The company values professionalism, partnerships, and a growth mindset, fostering an environment where employees are encouraged to develop their skills and contribute to a positive work culture.

The Barista position within Hy-Vee's Coffee Shop department is a critical role that focuses on delivering excellent customer service while handling food safely and maintaining a clean work environment. As a Coffee Shop Barista, the individual will be responsible for reviewing and filling customer orders accurately and efficiently, ensuring that food items are fresh and well-presented, and contributing to a pleasant shopping experience for customers. This role requires someone who is not only friendly and courteous but also attentive to detail and committed to upholding Hy-Vee's high standards of service and hygiene.

Working in a fast-paced retail environment, the Barista will interact directly with customers, addressing their questions, taking orders, and assisting with product location and availability. The role demands teamwork as well, requiring collaboration with co-workers to maintain smooth operations and enhance customer satisfaction. The Barista will also be responsible for managing inventory tasks such as checking in products, following production lists, and ensuring adequate stock levels are maintained throughout the day.

This is a non-exempt position that typically requires less than a high school education or equivalent experience and up to six months of similar or related work experience. The physical demands are consistent with medium work, involving lifting, standing, and other activities necessary in a coffee shop setting. Hy-Vee prioritizes safety and hygiene, ensuring all employees adhere to company policies and store guidelines.

Overall, the Coffee Shop Barista role at Hy-Vee offers a unique opportunity for individuals passionate about customer service and food handling to grow within a reputable retail company. Hy-Vee supports its employees with a strong community, competitive working conditions, and opportunities for personal and professional development. Candidates who bring a positive attitude, a strong work ethic, and a commitment to exceptional customer care will find this position rewarding and engaging.

Job Requirements

Must be able to physically perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Clarity of vision at a distance of more than 20 inches and less than 20 feet with or without correction
Ability to perform physical activities including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
Must have reliable attendance and report to work on time
Must adhere to company policies and store guidelines
Employment is contingent upon successful completion of a pre-employment drug screen

Job Qualifications

Less than high school or equivalent experience
Six months or less of similar or related work experience
Ability to carry out detailed but uninvolved written or verbal instructions
Ability to do simple addition and subtraction
Ability to understand and follow verbal or demonstrated instructions
Ability to write identifying information
Ability to request supplies orally or in writing

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
Takes customer orders at the counter
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Handles food in a safe manner and ensures the work area is always clean and neat
Reviews the status and appearance of the food for freshness
Ensures that an adequate food supply is ready and on hand and develops or follows a production list
Anticipates product needs for the department on a daily basis
Prepares and replenishes product as necessary
Checks in product, puts product away, and may review invoices
Runs the department registers and receives payment, makes change, etc., where applicable
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time