Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a renowned family-friendly resort chain known for its indoor water parks, engaging entertainment, and exceptional customer experiences. As a leader in the hospitality industry, Great Wolf Lodge provides a vibrant and welcoming environment where guests of all ages can create lasting memories. With multiple locations across North America, the company continuously strives to offer high-quality services and a fun-filled atmosphere for families looking to relax and have fun together. Emphasizing a strong commitment to employee growth and development, Great Wolf Lodge is dedicated to fostering a positive workplace culture that promotes diversity, inclusivity, and continuous learning.

The Food and Beverage Attendant role at Great Wolf Lodge is a key position that plays an integral part in delivering an outstanding guest experience. This role involves working in various quick service restaurants and food outlets throughout the lodge, providing friendly and efficient service to guests. Employees in this role are responsible for taking orders, preparing food and beverages, handling transactions, and maintaining the cleanliness and presentation of the dining areas. Great Wolf Lodge offers flexible employment options, including full-time, part-time, and flexible scheduling, to accommodate diverse availability. The pay rate starts at $16.00 per hour plus tips, with typical tips averaging between $2 and $4 per hour depending on shift and location. This position is an excellent opportunity for individuals seeking to start or advance their careers in hospitality while benefiting from comprehensive training, skill development, and employee support programs.

Joining the Great Wolf Pack means becoming part of a team that values career advancement through cross-training, scholarship funds, and talent development programs available at all levels. The organization offers unique perks such as discounted vacations, employee referral incentives, and access to Great Wolf University for on-the-job and leadership training. Employee well-being is prioritized with flexible scheduling, access to holistic wellness programs and technology, along with support through an Employee Assistance Program and an Employee Relief Fund. Diversity and inclusion are celebrated, ensuring every team member feels welcomed and recognized.

This Food and Beverage Attendant position requires strong customer service skills, the ability to multitask, and a positive attitude. Responsibilities include communication with guests, preparing orders accurately, maintaining equipment and cleanliness standards, performing cash handling duties using Point of Sale (POS) systems, and supporting merchandising functions. The role demands physical stamina to lift up to 20 pounds and the endurance to sit or stand for extended periods. Candidates with previous experience in food service, cash handling, or teamwork will find this role rewarding and supportive of their career growth. Applicants must be at least 16 years old to be considered for this position. Great Wolf Lodge emphasizes equal employment opportunities and non-discrimination policies, making it a great place for diverse talents to thrive and contribute to an exceptional guest experience.

Job Requirements

  • Some high school education or equivalent
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills
  • Able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen
  • Must be at least sixteen years old

Job Qualifications

  • Some high school education or equivalent
  • Proven customer service skills and communication skills
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Successful completion of a criminal background and drug screen
  • Previous experience demonstrating strong customer service
  • Prior experience utilizing restaurant equipment and sanitation standards
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills

Job Duties

  • Communicates with guests to take food and beverage orders
  • Prepares customer food and beverage orders
  • Provides outstanding customer service and engage in suggestive selling
  • Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
  • Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
  • Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
  • Assists in other food outlets as needed

Job Criteria

Experience

Entry Level (1-2 years)


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