Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.05 - $13.81
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Sandia Resort & Casino is a prominent entertainment and hospitality venue located in New Mexico, offering a unique blend of gaming, dining, and resort experiences. Known for its commitment to providing guests with "Far from Ordinary" service, the resort operates with a philosophy grounded in integrity, fairness, collaboration, communication, and recognition of performance excellence. This approach ensures a welcoming environment for both guests and employees alike, fostering a culture of respect and professional growth. Sandia Resort & Casino plays a vital role in supporting the Pueblo of Sandia community, contributing to the economic and social development of the area.
The position at Sandia Resort & Casino involves supporting the assigned venue by delivering exceptional customer service and maintaining a clean, comfortable atmosphere. Under general supervision, employees engage with guests to create memorable experiences through prompt response and attention to customer needs. This role emphasizes teamwork and communication, including participating in daily meetings and adhering to operational standards, especially regarding cash handling and sanitation. Employees are expected to uphold high standards of personal hygiene and operational compliance to ensure the safety and satisfaction of every guest.
This role requires the ability to handle retail purchases, prepare specialized beverages, monitor product and equipment needs, and maintain an organized dining area. Employees must be punctual and demonstrate regular attendance according to the set schedules. The Sandia Resort & Casino values employees who can build lasting relationships with guests, exhibit professionalism, and contribute to a positive working environment. The position also involves meeting defined Key Performance Indicators (KPIs) as part of performance evaluations, ensuring clear goals and expectations.
Applicants should expect to perform physically demanding tasks such as walking, standing for extended periods, lifting objects, and maintaining balance on various surfaces. The work environment may include exposure to temperature extremes, odors, and noise, requiring the adherence to safety protocols. Candidates must successfully complete a Food Handler's Course, pass background checks, and comply with drug screening policies to secure employment. Sandia Resort & Casino offers a dynamic and engaging workplace for individuals dedicated to providing quality service in a fast-paced, customer-focused setting.
The position at Sandia Resort & Casino involves supporting the assigned venue by delivering exceptional customer service and maintaining a clean, comfortable atmosphere. Under general supervision, employees engage with guests to create memorable experiences through prompt response and attention to customer needs. This role emphasizes teamwork and communication, including participating in daily meetings and adhering to operational standards, especially regarding cash handling and sanitation. Employees are expected to uphold high standards of personal hygiene and operational compliance to ensure the safety and satisfaction of every guest.
This role requires the ability to handle retail purchases, prepare specialized beverages, monitor product and equipment needs, and maintain an organized dining area. Employees must be punctual and demonstrate regular attendance according to the set schedules. The Sandia Resort & Casino values employees who can build lasting relationships with guests, exhibit professionalism, and contribute to a positive working environment. The position also involves meeting defined Key Performance Indicators (KPIs) as part of performance evaluations, ensuring clear goals and expectations.
Applicants should expect to perform physically demanding tasks such as walking, standing for extended periods, lifting objects, and maintaining balance on various surfaces. The work environment may include exposure to temperature extremes, odors, and noise, requiring the adherence to safety protocols. Candidates must successfully complete a Food Handler's Course, pass background checks, and comply with drug screening policies to secure employment. Sandia Resort & Casino offers a dynamic and engaging workplace for individuals dedicated to providing quality service in a fast-paced, customer-focused setting.
Job Requirements
- Must be at least 18 years of age
- Must successfully complete a New Mexico Food Handlers Course upon hire
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
Job Qualifications
- Must be at least 18 years of age
- High school diploma, GED certification or equivalent preferred
- Prior cash handling and customer service experience preferred
- Ability to deal effectively and professionally with the public using excellent customer service skills
- Must have excellent oral and written communication skills
- Strong interpersonal skills
- Ability to build relationships
- Basic math skills
- Ability to make accurate transactions
- Maintains the highest standard of personal hygiene
- Ability to work harmoniously and professionally with co-workers and supervisors
Job Duties
- Maintains a focus on delivering "Far from Ordinary" service to all guests
- Assists customers with retail purchases and preparation of specialized beverages
- Communicates information to the restaurant manager about products and equipment needs in a timely manner
- Participates in daily stand-up meetings to ensure proper communication is understood
- Completes computer assisted training in a timely manner
- Maintains cleanliness, safety, and standards using sanitary tools when handling food items
- Follows operational policies and procedures for cash handling to ensure accurate tendering
- Maintains a clean and organized dining area free of debris
- Builds relationships with guests based on respect while maintaining a professional and approachable demeanor
- Performs additional duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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