Coffee Experience Associate

Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
retirement plans
Paid Time Off
Employee Discounts

Job Description

Aramark is a global leader in food services, facilities management, and hospitality, serving millions of customers daily across 15 countries. With a strong commitment to delivering exceptional experiences, Aramark focuses on sustainability, community engagement, and fostering an inclusive and diverse work environment. The company values its employees as its greatest asset and strives to empower their professional growth by offering numerous pathways for career advancement, skills development, and opportunities to thrive in a dynamic and supportive workplace.

The role of a Coffee Experience Associate at Aramark is an exciting and dynamic position ideal for individuals who thrive in a fast-paced, social environment. This full-time role involves more than just preparing coffee and specialty drinks; it is about creating outstanding customer experiences and being an essential part of a vibrant team. Coffee Experience Associates engage directly with customers, anticipate their needs, and deliver services that align with Aramark's high standards of quality and hospitality. The position allows individuals to follow their passions while gaining valuable skills that can pave the way for future career growth within the company.

In this role, associates are responsible for handling cash and credit card transactions accurately while efficiently operating the register or POS system. They prepare and serve a variety of beverages, including coffee, tea, and specialty drinks, following brand-specific recipes and standards. Additionally, associates assist in food preparation and ensure that all items meet health, safety, and sanitation regulations. Maintaining a clean and organized workspace is critical, as is the proper installation and dismantling of coffee bars and workstations to uphold an inviting and efficient environment.

Aramark emphasizes the importance of teamwork, attention to detail, and adherence to company protocols, including cash handling and safety procedures. The role demands physical stamina as it involves lifting, bending, pushing, pulling, and standing for extended periods. Employees must also comply with attire guidelines and may be required to use personal protective equipment to ensure a safe working environment.

Working as a Coffee Experience Associate offers an enriching experience for those passionate about customer service, food and beverage, and personal development. It is a position that encourages employees to be proactive, self-motivated, and committed to upholding the brand's reputation for excellence. Moreover, Aramark supports its employees by providing comprehensive benefits, a positive work culture, and ample opportunities for advancement, making this role a great starting point for a fulfilling career in the hospitality and service industry.

Job Requirements

  • Meeting the Food Handling Certification obligation
  • Ability to work independently with minimal supervision
  • Competence in English reading, communication, and recipe following
  • Basic understanding of math concepts and the ability to count accurately
  • Physical ability to perform tasks such as lifting, bending, pushing, pulling, and extended periods of walking and standing
  • Willingness to wear Personal Protective Equipment (PPE) when required
  • Adherence to designated attire guidelines

Job Qualifications

  • Prior customer service experience is recommended
  • History of handling cash is beneficial
  • Basic understanding of math concepts and the ability to count accurately
  • Competence in English reading, communication, and recipe following
  • Meeting the Food Handling Certification obligation
  • Ability to work independently with minimal supervision
  • Willingness to comply with designated attire guidelines

Job Duties

  • Expertly handle cash and credit card transactions through the operation of a register/POS system with precision
  • Offer salutations and guidance to clients, anticipating their requirements to promote a positive interaction
  • Implement the brand's protocols when crafting and delivering coffee, tea, and specialty drinks
  • Adhere to the set standards of the facility when preparing and delivering food items to customers
  • Prepare and maintain the cash register, complete the cashier's report, and handle bank transactions
  • Comply with the cash handling protocols and rules established by Aramark
  • Install and dismantle coffee bar, workstations, or retail space in a way that promotes cleanliness and structured arrangement
  • Keep the work area clean and hygienic, making sure to sanitize equipment as needed
  • Supply beverage coolers, convenient snacks, service items, and condiment options
  • Ensure that all procedures for food and drink preparation adhere to health and safety regulations for sanitation purposes
  • Be willing to handle any other tasks as mandated by managers

Job Criteria

Experience

Entry Level (1-2 years)


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