Coffee Bar Barista - Graduate by Hilton Storrs

This job opportunity is offered by a reputable hospitality company known for its commitment to delivering exceptional guest experiences and maintaining high standards of service. The establishment operates within the food and beverage sector, focusing on providing a welcoming atmosphere, quality menu offerings, and attentive customer care. The company prides itself on fostering an inclusive environment, ensuring reasonable accommodations are available for individuals with disabilities to perform their essential functions effectively. As an Equal Opportunity Employer, the organization adheres strictly to federal employment laws and is dedicated to maintaining a fair and safe workplace for all employees. The role being offered is an integral part of the hospitality team, focused on direct guest interaction and service delivery. This position requires a personable and proactive individual to greet guests, answer menu-related inquiries, and take orders accurately and promptly. The employee will also be responsible for preparing beverages following prescribed procedures and brand standards, ensuring the presentation and quality meet customer expectations. Timely delivery of both food and beverages to guests is a core responsibility, enhancing the overall dining experience and ensuring customer satisfaction. In addition to serving guests, the role includes light baking duties, which add variety to the service and contribute to the establishment's unique offerings. Handling the financial aspects of service, the individual will prepare checks and collect payments, maintaining compliance with company policies and IRS regulations regarding tip reporting. Maintaining cleanliness and safety are critical components of the role; the employee is expected to immediately address spills and breakage, clean equipment and designated areas, and restock service items to keep the work environment safe and organized. Punctuality and adherence to dress code standards are required, as the employee must be on time, wearing the proper uniform, and ready to perform during scheduled shifts. Participation in department meetings is also expected to foster communication, teamwork, and continuous improvement of service standards. A professional and positive attitude in all communications with guests and colleagues is essential, ensuring a welcoming and cooperative atmosphere. The employee will report any guest dissatisfaction or other significant issues to management promptly, allowing the company to take corrective measures and uphold the highest service quality. Compliance with organizational policies, procedures, and safety protocols is mandatory, reinforcing the importance of a secure and healthy work environment. The role may also encompass special projects, participation in task forces or committees, and other duties as assigned by management, reflecting the dynamic and collaborative nature of the workplace. This position is ideal for individuals who are customer-focused, flexible, and eager to contribute to a productive team environment while gaining valuable experience in the hospitality industry.