Cocktail Server - VIP & Music Hall House of Blues Houston
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
student loan reimbursement
fertility support
adoption support
Free concert tickets
Job Description
Live Nation Entertainment is the world leader in live entertainment, operating through its global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster processes over 500 million ticket sales each year, serving more than 12,000 clients globally. Live Nation Concerts promotes upwards of 40,000 shows and more than 100 festivals annually in over 40 countries, showcasing nearly 4,000 artists. Meanwhile, Live Nation Media & Sponsorship connects over 1,000 brands with 98 million fans attending Live Nation events each year. The company’s web presence offers further insights at www.livenationentertainment.com.
The Concerts Division acts as a cornerstone for live music, fueling tours, artist growth, and fan experiences worldwide through owned amphitheaters, a global touring team, venue operations, marketing, and sales. The company is known for fostering a vibrant, upbeat work culture; benefits include free concert tickets, dog-friendly offices, student loan reimbursement, and adoption and fertility support. This workplace earned recognition as a Great Place to Work and was featured in People Magazine’s "50 Companies that Care." Live Nation promotes a community where employees feel valued and supported in both career and personal development, sharing a genuine passion for live music. This opportunity is both engaging and rewarding, inviting individuals who want to thrive in the entertainment industry.
This role is targeted at motivated and passionate candidates who embody an entrepreneurial and innovative mindset. Employees are expected to be resourceful, forward-thinking, and committed, embracing the company’s culture and mission. The position centers around providing upscale dining and bottle service to high-profile guests in exclusive settings like the Foundation Room and VIP areas. It requires flawless execution of service standards, superior knowledge of wines, spirits, and upscale culinary terms, as well as the ability to engage with guests effectively and professionally. The role demands high grooming standards and the skill to manage multiple tables with a friendly and upbeat attitude while maintaining safety and sanitation compliance. The candidate must be able to handle payment systems, identification checks, and alcohol service responsibly. An ability to diffuse situations involving intoxicated guests positively and safely is critical. This role is integral to enhancing the live music and entertainment experience by delivering exceptional customer service and luxury hospitality.
The Concerts Division acts as a cornerstone for live music, fueling tours, artist growth, and fan experiences worldwide through owned amphitheaters, a global touring team, venue operations, marketing, and sales. The company is known for fostering a vibrant, upbeat work culture; benefits include free concert tickets, dog-friendly offices, student loan reimbursement, and adoption and fertility support. This workplace earned recognition as a Great Place to Work and was featured in People Magazine’s "50 Companies that Care." Live Nation promotes a community where employees feel valued and supported in both career and personal development, sharing a genuine passion for live music. This opportunity is both engaging and rewarding, inviting individuals who want to thrive in the entertainment industry.
This role is targeted at motivated and passionate candidates who embody an entrepreneurial and innovative mindset. Employees are expected to be resourceful, forward-thinking, and committed, embracing the company’s culture and mission. The position centers around providing upscale dining and bottle service to high-profile guests in exclusive settings like the Foundation Room and VIP areas. It requires flawless execution of service standards, superior knowledge of wines, spirits, and upscale culinary terms, as well as the ability to engage with guests effectively and professionally. The role demands high grooming standards and the skill to manage multiple tables with a friendly and upbeat attitude while maintaining safety and sanitation compliance. The candidate must be able to handle payment systems, identification checks, and alcohol service responsibly. An ability to diffuse situations involving intoxicated guests positively and safely is critical. This role is integral to enhancing the live music and entertainment experience by delivering exceptional customer service and luxury hospitality.
Job Requirements
- Responsible alcohol awareness training certification or equivalent
- Minimum 2 years experience serving in upscale dining and nightlife venues
- Working knowledge of high-end restaurant operations
- Ability to handle multiple tables efficiently and with an upbeat attitude
- High School Diploma or equivalent
- Flexible schedule including late hours
- Adherence to dress and appearance guidelines
- Knowledge of cocktail tray service, food service, drink recipes, and point of sales systems
- Ability to manage intoxicated guests safely
- Minimum 2 years bottle service experience
- At least 3 years working experience interacting positively with people
- Cultural tolerance
- Point of sales knowledge preferred
- Interest in wines, spirits, and mixology preferred
- Interest in nightlife preferred
- Cash handling experience preferred
- Ability to recognize valid IDs preferred
- Experience in live music environment preferred
Job Qualifications
- High School Diploma or equivalent
- Minimum 2 years experience in upscale dining and nightlife venues
- Working knowledge of high-end restaurant operations
- Responsible alcohol service experience
- Ability to manage multiple tables efficiently
- Experience with cocktail tray service and point of sales systems
- Strong interpersonal skills
- Bottle service experience
- Experience interacting positively with guests
- Tolerance and respect for diverse cultures and music
- Preferred knowledge of point of sales systems
- Interest in wines, spirits, and mixology
- Interest in nightlife
- Cash handling experience
- Ability to recognize valid IDs
- Experience in live music environments
Job Duties
- Give proper recognition to Foundation Room Members, Live Nation Corporate Executives, and VIPs
- Provide impeccable knowledge and execution of upscale dining steps of service
- Demonstrate expert confidence in bottle and wine service skills
- Up-sell and offer food and beverage suggestions
- Guide guests through their dining experience with recommendations and expertise
- Execute standards and procedures of Bottle Service flawlessly
- Adapt vocabulary and socialize professionally with diverse audiences
- Maintain exemplary grooming standards
- Handle cash and Point of Sales System transactions
- Display strong working knowledge of all beverages
- Manage intoxicated guests positively and safely
- Anticipate and respond to guests needs
- Suggestively sell beverages and menu items, take orders
- Communicate drink orders to bar via Point of Sales system
- Deliver drinks and maneuver trays through crowds
- Maintain atmosphere control by circulating through work area
- Remove dirty glasses, dishes, and ashtrays
- Keep tables clean and wiped
- Clean spills and obstacles from flooring
- Maintain safety and sanitation standards
- Follow housekeeping and operational policies
- Request ID from guests who appear under 30
- Ensure responsible alcohol service compliance
- Refuse service to overly intoxicated guests courteously
- Process payments including cash, credit cards, and Travelers checks
- Process comp and void checks per policy
- Assist other servers and staff
- Attend pre-shift meetings with Manager on Duty
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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