Cocktail Server: Spirit and Bower

Greenville, SC, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $9.50 - $15.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

team events

Job Description

Kessler Hospitality is a distinguished hospitality company renowned for its portfolio of artistically inspired boutique hotels spread across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. The company is dedicated to providing luxurious accommodations combined with unique and enriching ambiance. Each property under Kessler Hospitality captures the essence of cultural, musical, and artistic influences, delivering an experience of redefined Bohemian luxury. Their hotels range from metropolitan downtown icons to premier luxury lodges and elite ski resorts, catering to individualist travelers seeking bold, stylish, and original accommodations. Kessler Hospitality also holds the distinction of being the founding member of the Marriott Autograph Collection, a prestigious group of hotels that emphasize artistic design and cultural uniqueness.

Nestled on the falls of the iconic Reedy River in the heart of downtown Greenville, SC, the Grand Bohemian Lodge is one of Kessler Hospitality's AAA Four Diamond boutique properties. It offers guests an intimate and sensory way to experience the natural beauty, luxury, and cultural richness of the region. The hotel features stunning river views, curated art collections, floor-to-ceiling windows, and nature-inspired décor that create a serene and inviting environment. Guests can enjoy amenities such as a luxury spa, art gallery, fitness center, outdoor bar and restaurant called Between the Trees, hiking trails, and a well-manicured event lawn, all designed to provide both adventure and relaxation.

The Server position at Kessler Hospitality is an hourly role centered around delivering impeccable service to guests in a warm, professional, and efficient manner. As a key frontline team member, the Server is responsible for greeting guests, taking and delivering orders, providing recommendations on menu items and wine pairings, and ensuring a memorable dining experience that aligns with the high standards of Kessler Hospitality. This role requires an individual who is knowledgeable about food and beverages, attentive to guest needs, and able to handle multiple tasks simultaneously in a fast-paced environment. Furthermore, the Server contributes to maintaining the overall ambiance and reputation of the property by adhering to company policies, demonstrating excellent guest etiquette, and working collaboratively with the team. The position offers an opportunity to be part of an elite luxury brand committed to artistic excellence and service quality, where each day presents the chance to enchant guests and enhance their stay through attentive hospitality.

Job Requirements

High school diploma, GED degree, or related training equivalent - required
1+ year of relevant work experience in similar scope and title - required
Experience within luxury brand/markets - required
Student or graduate of hotel management – preferred
Must be comfortable working in a shared space, with constant noise, without the use of a private office
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis
Push, pull, and lift up to 20 lbs
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time

Job Qualifications

Knowledge of wine, alcoholic and non-alcoholic beverages
Knowledge of guest service etiquette and proper food and beverage serving techniques
Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems and office equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to work quickly, prioritize, and maintain service at multiple tables at a time
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
Strong written, verbal, and interpersonal skills

Job Duties

Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Operate the telephone system, answering calls within three rings, using the correct salutation and telephone etiquette
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Maintain the integrity of Company proprietary information and protect Company assets
Maintain a thorough knowledge of menu items, beer, liquor and wine
Present menu, answer questions and make suggestions regarding food and beverage
Explain, pair and recommend wine from wine list
Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
Totals bill and accepts payment
Clears and resets tables at conclusion of each course
Assist bartenders as needed
Stock and polish glassware
Complete opening and closing procedures as well as daily side-work
Proficiently utilizes the property management systems and follow cash handling procedures
Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned