Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $9.50
Benefits
Free Meals
Free parking
Employee Discounts
Professional Development
volunteer opportunities
company uniform
Dry cleaning
Job Description
MGM Resorts International is a world-renowned hospitality and entertainment company with a significant presence in Springfield, Massachusetts. Known for its commitment to delivering unforgettable experiences, MGM Resorts operates some of the most iconic hotels, casinos, and entertainment venues globally. The company prides itself on its dedication to creating a diverse and inclusive environment where employees and guests alike are treated with respect and enthusiasm. MGM Resorts offers a dynamic work atmosphere where creativity, teamwork, and guest satisfaction are at the forefront of its operations. With a strong emphasis on guest experience and continuous improvement, MGM encourages its employees to go above and beyond in delivering exceptional service.
The role of Casino Cocktail Server at MGM Resorts International is vital to maintaining the lively and engaging atmosphere for which the company is famous. As a Casino Cocktail Server, you are the heartbeat of the guest experience, providing much more than just beverage service. This role entails greeting guests warmly, taking and delivering orders efficiently, and crafting memorable moments through attentive and personalized service. With a focus on understanding the unique preferences and needs of each visitor, the Casino Cocktail Server plays a key part in enhancing guest satisfaction and loyalty. The starting pay rate is $9.50 per hour plus tips, with potential annual tips ranging up to $9,000, making it a rewarding position both financially and experientially.
In this position, employees must maintain comprehensive knowledge of menu items, including a variety of cocktails, beers, and non-alcoholic beverages, alongside hotel amenities, local attractions, and activities to respond accurately to guest inquiries. Responsibilities extend to performing opening and closing duties to maintain their station's readiness, addressing guest complaints within their authority, and reporting any unusual events to management or security to ensure a safe and enjoyable environment for all. Shift flexibility is essential, with day, swing, and grave shifts available, accommodating varying schedules to keep the casino floor vibrant around the clock.
Ideal candidates possess a motivated and energetic personality, a minimum age of 21 due to licensing requirements, and experience in cocktail or food service within a similar setting, preferably a minimum of six months. MGM Resorts values team players dedicated to providing top-tier hospitality, eager to contribute to a supportive and exciting work environment. The company offers comprehensive benefits including free meals, parking, access to extensive discounts, professional development programs, and a company-issued uniform with dry cleaning services. This blend of competitive pay, enriching work culture, and substantial benefits makes MGM Resorts International an excellent place to launch or advance a career in hospitality and entertainment. Join MGM Resorts and be part of the show that never stops!
The role of Casino Cocktail Server at MGM Resorts International is vital to maintaining the lively and engaging atmosphere for which the company is famous. As a Casino Cocktail Server, you are the heartbeat of the guest experience, providing much more than just beverage service. This role entails greeting guests warmly, taking and delivering orders efficiently, and crafting memorable moments through attentive and personalized service. With a focus on understanding the unique preferences and needs of each visitor, the Casino Cocktail Server plays a key part in enhancing guest satisfaction and loyalty. The starting pay rate is $9.50 per hour plus tips, with potential annual tips ranging up to $9,000, making it a rewarding position both financially and experientially.
In this position, employees must maintain comprehensive knowledge of menu items, including a variety of cocktails, beers, and non-alcoholic beverages, alongside hotel amenities, local attractions, and activities to respond accurately to guest inquiries. Responsibilities extend to performing opening and closing duties to maintain their station's readiness, addressing guest complaints within their authority, and reporting any unusual events to management or security to ensure a safe and enjoyable environment for all. Shift flexibility is essential, with day, swing, and grave shifts available, accommodating varying schedules to keep the casino floor vibrant around the clock.
Ideal candidates possess a motivated and energetic personality, a minimum age of 21 due to licensing requirements, and experience in cocktail or food service within a similar setting, preferably a minimum of six months. MGM Resorts values team players dedicated to providing top-tier hospitality, eager to contribute to a supportive and exciting work environment. The company offers comprehensive benefits including free meals, parking, access to extensive discounts, professional development programs, and a company-issued uniform with dry cleaning services. This blend of competitive pay, enriching work culture, and substantial benefits makes MGM Resorts International an excellent place to launch or advance a career in hospitality and entertainment. Join MGM Resorts and be part of the show that never stops!
Job Requirements
- Must be 21 years of age
- Preferred 6 months experience as a cocktail and or food server in a similar environment
- Ability to work varied shifts including day swing and graveyard shifts
- Ability to stand for long periods and carry trays
- Excellent customer service skills
- Knowledge of cocktails and beverages
Job Qualifications
- Must be 21 years of age
- Highly motivated and energetic personality
- Preferred 6 months experience as a cocktail and or food server in a similar environment
- Ability to work varied shifts including day swing and graveyard shifts
- Strong communication and interpersonal skills
- Ability to handle guest inquiries and complaints professionally
Job Duties
- Take order and serve food and drinks efficiently and accurately in work area as applicable
- Place order and garnish and serve cocktails to guests
- Maintain complete knowledge of menu items liquor brands beers and non-alcoholic selections available
- Knowledge of hotel services features local attractions and activities to respond to guest inquiries accurately
- Perform opening and closing duties based upon shift assignment to include fold stack cocktail napkins stock swizzle sticks straws matches line cocktail trays stock glassware restock supply cabinet inspect cleanliness and condition of assigned station and service areas rectify any deficiencies
- Resolve guest complaints within scope of authority otherwise refer the matter to management notify supervisor and or security of all unusual events circumstances missing items or alleged theft
Job Criteria
Experience
No experience required
Job Location
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