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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.00 - $14.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Annual performance bonus
day-one medical coverage
wellness programs
Job Description
PENN Entertainment is a leading integrated entertainment company recognized across North America for its unparalleled casino gaming, sports content, and online betting offerings. With operations spanning 43 premier destinations, PENN Entertainment delivers exhilarating experiences that combine the thrill of gaming with world-class hospitality and sports entertainment. The company has established itself as an industry leader by emphasizing not only the excitement and enjoyment of its guests but also by committing to values such as diversity, sustainability, and community engagement. This dedication to inclusive growth and environmental responsibility distinguishes PENN Entertainment as a forward-thinking employer and provider within the casino and... Show More
Job Requirements
- Must be at least 21 years of age
- General Education Degree (GED) or High School Diploma
- one to six months of related experience and/or training or equivalent combination of education and experience
- must have strong interpersonal skills
- must have excellent written and verbal communication skills
- must be able to count money and change correctly
- must be able to work high volume days, nights, holidays, and weekends, as needed
- must be familiar with cocktail ingredients and proper mixing and pouring techniques
- ability to work in small areas in a fast paced and often crowded environment
- ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- must be able to obtain a Gaming Permit
- must successfully complete ServSafe Alcohol training certification course
Job Qualifications
- General Education Degree (GED) or High School Diploma
- one to six months of related experience and/or training or equivalent combination of education and experience
- strong interpersonal skills
- excellent written and verbal communication skills
- ability to count money and change correctly
- familiarity with cocktail ingredients and proper mixing and pouring techniques
- ability to work in small areas in a fast paced and often crowded environment
- ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- must be able to obtain a Gaming Permit
- must successfully complete ServSafe Alcohol training certification course
Job Duties
- Monitors guest consumption of alcohol and intervenes as needed according to Serv Safe guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions
- promotes casino events and programs
- provides personalized service and uses guest name
- resolves service problems according to guidelines
- prepares drinks utilizing the Smart Bar System and presents drinks to guests in a timely manner
- provides fast, friendly, professional beverage service to casino guests and beverage servers
- makes rounds of their assigned section of the Casino floor to serve guests within established service standards
- prepares and pours drink orders with proper portions and ingredients according to recipe
- communicates with beverage servers and presents drinks to guests or servers as required
- slices and pits fruit as required
- operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
- accounts for all cash, charge and complimentary sales according to established procedure
- maintains integrity of all financial controls and responsibilities
- maintains a clean and stocked workstation in accordance with established health and safety guidelines
- enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs
- responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- maintains strict confidentiality in all departmental and company matters
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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