Cocktail Server FT - Must be 21 years old

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $9.75 - $16.25

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

Employee wellness programs

Job Description

This position is available at a reputable casino known for its exceptional entertainment and hospitality services. The establishment prides itself on providing an immersive and engaging experience to its patrons, featuring gaming, dining, and beverage services that meet high standards of quality and customer satisfaction. As a significant component of the casino's operations, the Beverage Server role is vital in enhancing the overall guest experience, contributing to a vibrant and welcoming atmosphere. The casino operates in a dynamic and fast-paced environment where excellent customer interaction and prompt service are crucial to maintaining its stellar reputation and encouraging guest loyalty. This establishment offers a full-time employment opportunity that demands commitment and enthusiasm from its team members, who are supported by a strong management structure dedicated to service excellence and professional development. The salary and benefits package is competitive within the hospitality industry and is designed to attract skilled and motivated individuals passionate about delivering outstanding service.

The Beverage Server role involves providing courteous, prompt, and friendly beverage and food delivery to casino patrons while adhering to established guest service standards, policies, and procedures. Working under the general direction of the Beverage Services Supervisor, this position requires an individual capable of balancing a high volume of orders with precision and grace while maintaining a pleasant demeanor throughout their shift. The role encompasses taking orders, making menu recommendations, serving drinks including cocktails mixed to precise specifications, and ensuring guests are continually attended to during their gaming and dining experience. It includes responsibilities such as checking identification to comply with alcohol regulations, maintaining cleanliness and organization in the beverage service areas, and collaborating with other team members to ensure seamless operations. The position calls for strong multitasking skills, attention to detail, and a genuine commitment to delivering high-quality customer service. Additionally, the role may involve participation in promotional activities or special events, providing a varied and engaging work environment. Candidates must be prepared to work nights, weekends, and holidays, reflecting the casino's operational hours and guest demand patterns. Given the nature of this role, the successful applicant must possess or be able to obtain necessary certifications including an ABC certificate for safe alcohol server training, and must be able to meet the casino's employment screening requirements including background checks and obtaining a gaming license. Overall, this role offers a dynamic and rewarding career opportunity for individuals enthusiastic about hospitality, customer service, and the vibrant casino atmosphere.

Job Requirements

High school diploma or equivalent unless waived
one year of mixology and cocktail preparation experience
excellent customer service skills
ability to handle high-volume, fast-paced service environments
understanding of various types of alcohol, cocktail recipes, and bar equipment
must obtain ABC certificate of safe alcohol server training
must be 21 or older
ability to pass pre-employment drug and alcohol screen
ability to pass background investigation
ability to obtain and maintain gaming license

Job Qualifications

High school diploma or equivalent
one year of mixology and cocktail preparation experience
excellent customer service skills
ability to work in high-volume, fast-paced environments
knowledge of various types of alcohol, cocktail recipes, and bar equipment
ABC certificate of safe alcohol server training or ability to obtain
must be 21 years or older
excellent interpersonal communication skills
attention to detail
problem-solving skills
ability to pass pre-employment drug and alcohol screen
ability to obtain and maintain gaming license

Job Duties

Greets and takes beverage and food orders from casino patrons
check in with customers throughout their visit
understand the bar menu including alcohol and non-alcoholic options and make informed recommendations
serves the beverages and food in an accurate, prompt, and professional manner
remains attentive to the patrons throughout the gaming experience adhering to or exceeding guest service standards
memorizes beverage menus to answer questions and make recommendations
maintains cleanliness standards by removing empty cups, napkins, and cleaning ashtrays
attends and participates in departmental meetings to stay informed about products, promotions, and events
responds to customer inquiries and comments providing timely and knowledgeable information
reports maintenance or housekeeping discrepancies promptly
exhibits a professional appearance and courteous demeanor
follows guidelines regarding safety and customer service
collaborates with team members including bartenders to ensure smooth service
addresses guest concerns efficiently
participates in promotional activities and special events
sets up tables and cleans up after customers
maintains proper bar setup including washing glassware and utensils
checks identification to verify age requirements
provides safe and responsible alcohol service
maintains organized work area
performs other duties as assigned