Cocktail Server - Electric Moon Skytop Lounge

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee wellness programs

Job Description

Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels renowned for their unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties located across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, each of Kessler's hotels embodies exquisite art, music, and cultural influences that are deliberately approachable, making every stay a memorable experience for the individualist traveler. As a founding member of the Marriott Autograph Collection, Kessler Hospitality offers an exceptional range of boutique hotels that blend bold originality with luxurious comfort, offered in locations such as cutting-edge downtown icons, premier luxury lodges, entertainment destinations like Savannah, and elite ski lodges.

The AAA Four Diamond JW Marriott Savannah Plant Riverside District, part of the Kessler portfolio, provides a breathtaking setting in the heart of historic Savannah on the Savannah riverfront. Guests enjoy immediate access to the downtown Savannah shopping district, a variety of on-site dining options, inviting riverside bars, and numerous city walking tours. The hotel complex is uniquely renovated from a former power plant, showcasing chic architecture in the Power Plant building, romantic styling in the Three Muses, and contemporary maritime details in the Atlantic. The hotel also features a tranquil spa and vibrant nightlife, completing an immersive and luxurious Savannah experience.

The Server role at JW Marriott Savannah Plant Riverside District entails delivering the highest quality of service to guests with attention, courtesy, and efficiency. This position is hourly and involves being the primary point of contact for guests when taking orders, delivering food and beverages, and managing payment transactions. The server plays an essential role in creating a warm, welcoming environment through effective communication, problem-solving, multitasking, and maintaining professional personal appearance standards. This role contributes directly to the hotel’s reputation for exceptional service and guest satisfaction in a fast-paced, culturally rich setting. Candidates will benefit from working in an environment that values artistic inspiration, cultural engagement, and luxury hospitality, with opportunities to grow within a reputable and expanding hotel brand.

Job Requirements

Must be able to effectively communicate verbally and in writing with all levels of employees and guests
Must be able to listen to, understand, and clarify concerns
Able to multitask and prioritize departmental functions to meet deadlines
Maintain courteous and service-oriented demeanor with guests and employees
Attend all required hotel meetings and trainings
Maintain regular attendance in compliance with hotel standards
Maintain high standards of personal appearance and grooming including wearing proper uniform and nametag
Comply with hotel standards and safety regulations
Ability to identify problems and assist in implementing solutions
Handle problems proactively by anticipating, preventing, identifying, and solving issues as necessary
Flexible to work long hours when required
Capable of exerting up to 50 pounds occasionally and 20 pounds frequently or constantly
Ability to stand throughout entire shifts
Must be able to maneuver carrying full trays of food and beverages throughout the dining area

Job Qualifications

High School diploma or equivalent
Experience in a hotel or related hospitality field preferred
Strong verbal and written communication skills
Ability to multitask and prioritize effectively
Excellent problem-solving skills
Capable of maintaining professionalism under pressure
Knowledge of customer service best practices

Job Duties

Provide high-quality guest service in an attentive, courteous, and efficient manner
Take and deliver guest orders accurately
Process guest payments and handle billing transactions
Communicate effectively with guests and team members to ensure satisfaction
Address and resolve guest concerns promptly and professionally
Maintain cleanliness and organization of dining areas during shift
Participate in hotel-required meetings and training sessions