Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $8.25 - $13.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
wellness programs
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a leading integrated entertainment company that delivers exceptional sports content and casino gaming experiences across North America. With a robust portfolio of 43 destinations, the company also extends its reach through online sports betting and iCasino platforms via theScore Bet Sportsbook and Casino. PENN Entertainment is celebrated not only for providing fun and engaging experiences but also for upholding strong values like diversity, sustainability, and community commitment. The company fosters an innovative and inclusive workplace where employees are encouraged to thrive, grow, and contribute meaningfully to an always evolving industry.
Joining PENN Entertainment means becoming part of a dynamic and fast-paced environment where teamwork and enthusiasm for providing outstanding guest services are paramount. The company places a strong emphasis on career development, providing support and resources for employees to expand their skills and opportunities. Employees benefit from a competitive Total Rewards package that includes wellness programs focused on financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, and performance-based bonuses. Paid time off is accrued according to local policies, increasing with tenure.
The Beverage Server role at PENN Entertainment involves delivering personalized and professional beverage service to casino guests, ensuring a memorable guest experience. This position requires rapid, friendly service, typically serving guests every 20 minutes or less, and involves carrying full drink trays throughout the casino floor. The server promotes casino events, acts as an ambassador of goodwill, and ensures compliance with alcohol consumption guidelines by monitoring guests responsibly. Effective communication with bartenders and supervisors, maintaining clean and stocked workstations, and handling money accurately are also key responsibilities. This role is vital in upholding the high service standards for which PENN Entertainment is known and requires employees to work effectively within a team-oriented environment.
Candidates must be at least 21 years old to meet legal alcohol service requirements and have the physical ability to carry trays and navigate a fast-paced, crowded environment. The company requires successful completion of a ServSafe Alcohol training certification course, enhancing safety and compliance. The role demands excellent customer service and communication skills, professional appearance, and a willingness to work various shifts including nights, weekends, holidays, and overtime as necessary. This position offers a unique opportunity to engage with diverse guests and play a key part in delivering exceptional entertainment and hospitality experiences within an industry-leading company committed to innovation and excellence.
Joining PENN Entertainment means becoming part of a dynamic and fast-paced environment where teamwork and enthusiasm for providing outstanding guest services are paramount. The company places a strong emphasis on career development, providing support and resources for employees to expand their skills and opportunities. Employees benefit from a competitive Total Rewards package that includes wellness programs focused on financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, and performance-based bonuses. Paid time off is accrued according to local policies, increasing with tenure.
The Beverage Server role at PENN Entertainment involves delivering personalized and professional beverage service to casino guests, ensuring a memorable guest experience. This position requires rapid, friendly service, typically serving guests every 20 minutes or less, and involves carrying full drink trays throughout the casino floor. The server promotes casino events, acts as an ambassador of goodwill, and ensures compliance with alcohol consumption guidelines by monitoring guests responsibly. Effective communication with bartenders and supervisors, maintaining clean and stocked workstations, and handling money accurately are also key responsibilities. This role is vital in upholding the high service standards for which PENN Entertainment is known and requires employees to work effectively within a team-oriented environment.
Candidates must be at least 21 years old to meet legal alcohol service requirements and have the physical ability to carry trays and navigate a fast-paced, crowded environment. The company requires successful completion of a ServSafe Alcohol training certification course, enhancing safety and compliance. The role demands excellent customer service and communication skills, professional appearance, and a willingness to work various shifts including nights, weekends, holidays, and overtime as necessary. This position offers a unique opportunity to engage with diverse guests and play a key part in delivering exceptional entertainment and hospitality experiences within an industry-leading company committed to innovation and excellence.
Job Requirements
- must be at least 21 years of age
- must have high school diploma or equivalent
- must be able to read, write legibly, understand and speak English
- must have excellent customer service and communication skills
- must be able to count money and change correctly
- must know or be able to learn tray service and cocktail ingredients
- must be available to work nights, weekends, holidays and overtime as needed
- must meet professional appearance standards
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- must be able to lift and carry 20 lbs for extended periods of time
- must tolerate second-hand smoke, noise, bright lights
- must be able to work at a fast pace in often crowded and noisy environment
- must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance in varying work areas such as confined spaces
- must successfully complete ServSafe Alcohol training certification course
Job Qualifications
- high school diploma or equivalent
- excellent customer service and communication skills
- able to read, write legibly, understand and speak English
- count money and change correctly
- know or is able to learn tray service and cocktail ingredients
- able to meet professional appearance standards
- able to successfully complete ServSafe Alcohol training certification course
Job Duties
- provides personalized service and uses guest name
- resolves service problems according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- promotes casino events and programs
- provides fast 20 minute or less round time, friendly, professional beverage service to casino guests
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- handles money according to procedure
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains clean and stocked workstation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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