Cocktail Server - Beverage - Full Time

Gulfport, MS, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $8.25 - $13.75

Work Schedule

Standard Hours

Benefits

day-one medical coverage

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Career growth support

Employee Discounts

Job Description

PENN Entertainment is a distinguished leader in the integrated entertainment and gaming industry, renowned for its commitment to delivering unforgettable experiences across a broad spectrum of platforms. The company operates over 43 destinations throughout North America, offering a dynamic combination of casino gaming, sports content, and digital sports betting via theScore Bet Sportsbook and Casino. PENN Entertainment has established itself as a pioneering force by blending traditional casino excitement with innovative online experiences, setting new standards for entertainment in the modern era. Rooted in values such as diversity, sustainability, and community engagement, PENN Entertainment is dedicated to fostering a workplace culture that supports career growth, inclusivity, and well-being for its employees. The company invests in its team members by providing comprehensive wellness programs that address financial, physical, and mental health needs, alongside competitive benefits that include day-one medical coverage, 401(k) matching, annual performance bonuses, and a progressive paid time off policy that rewards tenure and commitment.

The role offered is a full-time Beverage Server position based at one of PENN Entertainment's exciting casino locations. This position is integral to the company’s mission to enhance guest experiences by offering fast, friendly, and professional beverage service within a lively and fast-paced environment. Beverage Servers act as ambassadors for the brand, providing personalized guest interactions by remembering and using guest names, ensuring complete satisfaction, and resolving any service issues promptly according to established guidelines. This role demands an individual who thrives on being part of a team, works well with others including bartenders, barbacks, and supervisors, and carries a strong focus on safety by monitoring alcohol consumption and intervening as necessary.

The Beverage Server is responsible for maintaining clean and stocked workstations, managing cash transactions accurately, and promoting casino events and programs to enhance the overall entertainment environment. The job requires physical stamina, including the ability to carry full cocktail trays weighing up to 20 lbs for extended periods, and the agility to work efficiently amid crowded, noisy, and brightly lit casino floors. Candidates must be at least 21 years old and meet professional appearance standards, ready to work varied schedules that include nights, weekends, holidays, and potential overtime.

This role offers competitive pay within a structured salary range that reflects the individual's experience and skills. PENN Entertainment supports its employees through continuous training including mandatory completion of ServSafe Alcohol certification, ensuring that all team members uphold the highest standards of responsible service. This opportunity is perfect for those looking to join a vibrant, fast-paced entertainment company that values career advancement and personal growth while contributing to a revolutionary entertainment experience. By joining PENN Entertainment as a Beverage Server, employees become part of a visionary team dedicated to changing the future of entertainment while enjoying a rewarding and inclusive workplace environment.

Job Requirements

Must be at least 21 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service and communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded or noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Must successfully complete ServSafe Alcohol training certification course

Job Qualifications

High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service and communication skills
Ability to count money and change correctly
Knowledge or willingness to learn tray service and cocktail ingredients
Ability to work required schedule including nights, weekends, holidays and overtime
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Successfully completed ServSafe Alcohol training certification course

Job Duties

Provides personalized service and uses guest name
Resolves service problems according to guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions
Promotes casino events and programs
Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
Handles money according to procedure
Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Maintains clean and stocked workstation