Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $9.50 - $15.75
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
Retirement Plan
flexible schedule
Professional Development
Job Description
Imagine is a collective of passionate creative professionals who specialize in designing, producing, and operating captivating exhibitions and attractions worldwide. Committed to entertaining, educating, and enlightening audiences, Imagine harnesses the power of storytelling, hands-on interactivity, and experiential design to create transformative and immersive journeys that leave lasting impressions. As an innovative leader in the themed entertainment industry, Imagine offers a dynamic work environment where creativity and dedication converge to deliver world-class experiences that engage diverse audiences from all walks of life. The company prides itself on fostering a culture of collaboration, innovation, and excellence within its vibrant, global team, made up of experts in various disciplines including design, production, and guest services.
We are currently hiring a Cocktail Server - Steady Extra to join our team at two unique themed venues, the Cabinet and the Lock, which complement our exhibits and themed entertainment products. This role is integral in enhancing the immersive environment guests experience. At the Lock, a speakeasy-style venue, the cocktail server plays a no-nonsense role while helping set the mysterious and exclusive atmosphere. This requires attentiveness and a discretion to ensure the theme of secrecy is maintained at all times. At the Cabinet, the focus shifts to celebrating cultural and worldly exhibitions, where the server becomes a vital storyteller, sharing the intriguing histories behind the artifacts and props featured in the venue. The Cocktail Server is a key part of delivering an immersive environment that appeals not only to the guest's taste buds but also to their appreciation of art and storytelling combined.
The position demands exceptional customer service skills, with responsibilities including greeting guests warmly, delivering cocktails promptly, and engaging guests through personalized interactions that bring the themed spaces to life. The server will work in close coordination with the Mixologist and other team members to prepare and serve drinks in a professional, friendly manner while maintaining cleanliness and a stocked work area. The ability to handle money responsibly and follow company procedures is essential, as is ensuring guest safety by monitoring alcohol consumption. The role requires standing and walking throughout the shift, some physical lifting, and the dexterity to perform tasks efficiently. We seek a friendly, professional individual who can thrive in a fast-paced, theatrical environment and contribute positively to the team and guest experience. This is a part-time opportunity paying $14.64 per hour. Imagine values inclusivity and professionalism and expects all employees to adhere to company policies and uphold the high standards that define our guest experience.
We are currently hiring a Cocktail Server - Steady Extra to join our team at two unique themed venues, the Cabinet and the Lock, which complement our exhibits and themed entertainment products. This role is integral in enhancing the immersive environment guests experience. At the Lock, a speakeasy-style venue, the cocktail server plays a no-nonsense role while helping set the mysterious and exclusive atmosphere. This requires attentiveness and a discretion to ensure the theme of secrecy is maintained at all times. At the Cabinet, the focus shifts to celebrating cultural and worldly exhibitions, where the server becomes a vital storyteller, sharing the intriguing histories behind the artifacts and props featured in the venue. The Cocktail Server is a key part of delivering an immersive environment that appeals not only to the guest's taste buds but also to their appreciation of art and storytelling combined.
The position demands exceptional customer service skills, with responsibilities including greeting guests warmly, delivering cocktails promptly, and engaging guests through personalized interactions that bring the themed spaces to life. The server will work in close coordination with the Mixologist and other team members to prepare and serve drinks in a professional, friendly manner while maintaining cleanliness and a stocked work area. The ability to handle money responsibly and follow company procedures is essential, as is ensuring guest safety by monitoring alcohol consumption. The role requires standing and walking throughout the shift, some physical lifting, and the dexterity to perform tasks efficiently. We seek a friendly, professional individual who can thrive in a fast-paced, theatrical environment and contribute positively to the team and guest experience. This is a part-time opportunity paying $14.64 per hour. Imagine values inclusivity and professionalism and expects all employees to adhere to company policies and uphold the high standards that define our guest experience.
Job Requirements
- Requires standing and walking continuously with tray up to 20 lbs. through the shift
- must be able to lift and carry 20lbs.
- must be able to work inside assigned speakeasy or lounge
- must be able to bend, pull and carry bar stock to refrigerators and cabinets
- must be able to use hand motion when preparing and pouring all types of drinks for customers and cocktail servers
- must be able to stoop and reach
- must be able to use hand motion when collecting/serving glasses from tables
- must have manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders
- must be able to listen and respond to aural and visual cues
- must be able to complete required paperwork for cash transactions
- must be able to read, write, speak, and understand English
- must be able to converse over the telephone in an environment with loud background noise
- must have appropriate work credentials as require
Job Qualifications
- Must be 21 years of age or older
- one-year previous cocktail server experience required
- one-year guest service experience required
- Union Pour Card required
- High School degree or equivalent is preferred
- must have dexterity and ability to learn entertainment/mixology pouring
- must be able to pass a math test
- must possess excellent customer service and communication skills
- must be able to initiate and engage in conversation in a professional and friendly manner
- must present a professional and pleasant appearance that guests will find appealing and approachable to engage in conversation
- must be able to work any day of the week and scheduled shift
- must be able to get along with co-workers and work as a team
- must present a well-groomed appearance
- work requires knowledge of tray service and cocktail ingredients
- able to handle multiple types of information and/or perform multiple tasks
Job Duties
- Greets and welcomes all guests into venue, service delivery based upon character/venue
- provides timely cocktail service in a friendly and courteous manner
- keeps assigned areas clean and empty of glasses and bottles
- constantly looks for service opportunities
- responds to and resolves guest complaints
- answers guest questions and is knowledgeable about property events and attractions
- performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser
- provides fast 20 minute or less round time, friendly, professional beverage service to the Lock and the Cabinet
- server will move between both rooms
- takes drink orders, communicates with Mixologist, assists in the preparation of drinks and presents drinks to guests
- maintains clean and stocked workstation
- handles money according to procedure
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- ensures guests have their two drink menu as required within the Lock, 90 min visit
- works well with others, especially with beverage servers, our Mixologist, and our leadership
- provides personalized service and uses guest name
- resolves service problems according to guidelines
- meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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