
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $7.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across a wide range of hotel brands. Among these brands, W Hotels stand out for their unique approach to luxury and innovation, redefining the standards of hospitality with a vibrant and contemporary style. Located at 200 Lavaca St, Austin, Texas, this W Hotels location embodies the brand's mission to Ignite Curiosity and Expand Worlds by providing a dynamic environment where guests can enjoy memorable stays marked by originality and personalized service.
This position is a full-time, non-management role as a Guest Service Expert within the food and beverage sector of W Hotels. Offering a starting wage of $7.25 per hour plus eligibility for tips, this role is central to creating an unforgettable guest experience with every interaction. The Guest Service Expert is responsible for ensuring that guests not only receive excellent food and beverages but also enjoy a seamless and engaging service throughout their visit.
The role involves a wide variety of tasks, including setting tables, communicating orders effectively with kitchen staff, interacting warmly with guests, and maintaining cleanliness of work areas and supplies. The position requires physical stamina as it involves standing, walking, and sometimes lifting and moving moderately heavy objects. The focus is on building experiences that go beyond the basics of service, making each guest's visit unique and enjoyable. Moreover, adherence to safety protocols, company policies, and professional presentation in appearance and communication are crucial aspects of the role.
At W Hotels, being original and innovative is highly valued, aligning with a culture that encourages employees to be forward-thinking and enthusiastic. This environment fosters a spirit of curiosity and inclusiveness, aiming to not only meet but exceed guest expectations consistently. Working here means joining a global team dedicated to hospitality excellence, where your individual talents contribute to the larger mission of the brand.
The ideal candidate for this role will have a high school diploma or GED equivalent, with less than one year of related work experience, and no supervisory experience required. While certifications are not mandatory, a proactive and hands-on approach to service delivery is essential. The position emphasizes teamwork, communication skills, and a commitment to quality service.
Marriott International is an equal opportunity employer, dedicated to diversity and inclusion, and encourages applicants from all backgrounds to apply. This inclusive culture celebrates the unique differences of each employee and ensures a welcoming and supportive work environment.
This position is a full-time, non-management role as a Guest Service Expert within the food and beverage sector of W Hotels. Offering a starting wage of $7.25 per hour plus eligibility for tips, this role is central to creating an unforgettable guest experience with every interaction. The Guest Service Expert is responsible for ensuring that guests not only receive excellent food and beverages but also enjoy a seamless and engaging service throughout their visit.
The role involves a wide variety of tasks, including setting tables, communicating orders effectively with kitchen staff, interacting warmly with guests, and maintaining cleanliness of work areas and supplies. The position requires physical stamina as it involves standing, walking, and sometimes lifting and moving moderately heavy objects. The focus is on building experiences that go beyond the basics of service, making each guest's visit unique and enjoyable. Moreover, adherence to safety protocols, company policies, and professional presentation in appearance and communication are crucial aspects of the role.
At W Hotels, being original and innovative is highly valued, aligning with a culture that encourages employees to be forward-thinking and enthusiastic. This environment fosters a spirit of curiosity and inclusiveness, aiming to not only meet but exceed guest expectations consistently. Working here means joining a global team dedicated to hospitality excellence, where your individual talents contribute to the larger mission of the brand.
The ideal candidate for this role will have a high school diploma or GED equivalent, with less than one year of related work experience, and no supervisory experience required. While certifications are not mandatory, a proactive and hands-on approach to service delivery is essential. The position emphasizes teamwork, communication skills, and a commitment to quality service.
Marriott International is an equal opportunity employer, dedicated to diversity and inclusion, and encourages applicants from all backgrounds to apply. This inclusive culture celebrates the unique differences of each employee and ensures a welcoming and supportive work environment.
Job Requirements
- high school diploma or GED equivalent
- ability to stand, sit, and walk for extended periods
- capability to lift or move objects up to 25 pounds unassisted
- willingness to follow company policies and safety standards
- availability to work full time
- tip eligibility
Job Qualifications
- high school diploma or GED equivalent
- less than 1 year related work experience
- no supervisory experience
- strong communication skills
- ability to work in a fast-paced environment
- commitment to high-quality service
Job Duties
- set tables for guests
- communicate effectively with kitchen staff
- interact and serve guests warmly
- clean work areas and supplies
- follow company safety and quality standards
- manage menu information accurately
- assist in moving and lifting objects as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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