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Cocktail Server

Job Overview

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Employment Type

Temporary
Full-time
Part-time
Hourly
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Work Schedule

Standard Hours
Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program

Job Description

HMSHost is a global hospitality company dedicated to delivering exceptional service across its diverse portfolio of restaurants and foodservice locations, many of which are situated in airports and travel hubs. Known for its commitment to employee growth and satisfaction, HMSHost offers the size, resources, training, and advancement opportunities employees need to reach their most important career goals. With a strong emphasis on earning the trust and loyalty of its people, HMSHost strives to create a work environment where employees feel like they belong, are proud of their work, and have fun while earning competitive wages.

The company provides a wide array of benefits, including health, dental and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, training and career growth opportunities, and a referral program that rewards employees for recommending friends to join the team. HMSHost prides itself not only on its high standards of customer service but also on fostering an inclusive culture that respects diversity and offers equal opportunities without discrimination based on protected characteristics.

The Server role at HMSHost is vital in delivering an outstanding dining experience to guests. Employees in this position are responsible for taking and placing food and beverage orders efficiently and accurately, serving guests within their sections as well as assisting in other areas when needed, and coordinating closely with the kitchen staff to ensure timely delivery of high-quality food. Servers support the overall guest experience by maintaining table appearance through pre-bussing and attentive service, checking on guest satisfaction after meals are served, and managing payment transactions with integrity and adherence to company policies.

In addition to providing excellent customer interaction, this role requires the physical stamina to perform tasks that include lifting and moving items up to 20 pounds, walking, bending, twisting, and standing for extended periods. The Server position is non-exempt and reports to the Store Manager, Assistant Store Manager, or General Manager, depending on local requirements. HMSHost sets clear expectations for its servers, including compliance with customer service standards, responsible cash handling, and adherence to adult beverage service laws.

At HMSHost, working as a Server is more than just serving food and beverages; it is about being an ambassador for the community and helping travelers feel good while on the move. Joining HMSHost means becoming part of a company that supports your professional growth with comprehensive training, acknowledges your hard work, and opens pathways for advancement within the hospitality industry. Experience the rewarding culture of HMSHost where your efforts are recognized and your career potential is unlocked.

Job Requirements

  • Must meet state minimum age for serving alcoholic beverages
  • Minimum of 6 months of closely related serving experience
  • Experience in high volume or fast casual dining preferred
  • Ability to interact with public and coworkers in a friendly manner
  • Ability to lift and move up to 20 lbs
  • Ability to walk, bend, twist, and stand for extended periods
  • Ability to communicate effectively and comprehend instructions

Job Qualifications

  • Must meet state minimum age for serving alcoholic beverages
  • Requires at least 6 months of closely related serving experience
  • Work experience in high volume or fast casual dining restaurant environment preferred
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to lift and/or move up to 20 lbs
  • Ability to walk, bend, twist, and stand to perform normal job functions
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

Job Duties

  • Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs
  • Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins
  • Presents check for payment and provides change as needed
  • Follows HMSHost customer service, adult beverage and cash handling policies and procedures
  • Keeps station clean, sets up and takes down station tables appropriately

Job Criteria

Experience

Entry Level (1-2 years)


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