Cocktail Server

W Austin is a premier luxury hotel located in the heart of Austin, Texas, known for its vibrant atmosphere, exceptional service, and commitment to creating memorable guest experiences. This dynamic establishment blends upscale accommodations with a modern, lively ambiance that appeals to both business travelers and vacationers seeking a unique stay in the city. As part of the renowned W Hotels brand, W Austin exemplifies stylish and innovative hospitality, offering high-end dining, entertainment, and wellness options that cater to a diverse clientele. The hotel prides itself on fostering a welcoming environment where guests feel valued and engaged from arrival to departure.

The Guest Service Expert role at W Austin is integral in upholding the hotel’s reputation for excellence and guest satisfaction. This full-time, non-management position is housed within the Food and Beverage & Culinary category and is located on-site at W Austin’s central downtown location. The role is essential in enhancing the overall dining experience by delivering attentive and personalized guest service. Guest Service Experts go beyond typical service duties; they create an inviting atmosphere where guests enjoy their food and beverage offerings in a memorable and unique manner. The job involves a combination of tasks, including setting and clearing tables, effectively communicating with kitchen staff, interacting warmly with guests, and maintaining cleanliness in work areas and dining spaces.

Working as a Guest Service Expert requires strong interpersonal skills and a hands-on approach, as employees will be on their feet for extended periods and moving about various surfaces. The position entails physical elements such as lifting and carrying objects weighing up to 25 pounds independently, assisting with heavier items up to 50 pounds, and performing movements like bending, twisting, and stooping. Attention to detail is paramount, especially with managing orders, understanding menu items, and ensuring all interactions contribute positively to the guest’s overall experience.

Successful candidates must embody professionalism in appearance, communication, and adherence to company policies. The role demands a focus on creating a safe workplace aligned with W Austin's quality standards and hospitality values. The hourly pay rate is $7.25 with eligibility for tips, emphasizing the company’s commitment to reward excellent guest service and teamwork. This opportunity suits individuals looking to grow within the hospitality industry, offering valuable experience in a vibrant hotel environment where every shift brings new challenges and opportunities to excel in guest relations and service delivery.