Cocktail Server

HHM Hotels is a respected hospitality management company recognized for overseeing a diverse portfolio of premier hotels that prioritize exceptional guest experiences and operational excellence. With a firm commitment to quality service and sustainability, HHM Hotels continuously strives to maintain high standards across all its properties. Their dedication to hospitality is rooted in the belief that people are their greatest capability, driving them to cultivate a service culture defined by hearts that serve, ownership of responsibilities, nimbleness in adapting to changes, and only accepting excellence. This commitment is reinforced through their award-winning EarthView sustainability program, designed to promote environmental consciousness throughout their operations.\n\nThe role of Cocktail Server is an integral part of the food and beverage team within HHM Hotels' establishments. The Cocktail Server is responsible for delivering courteous, friendly, and efficient service of food and beverages, primarily focusing on cocktail and beverage presentation to guests. This position operates in a dynamic and fast-paced environment where the quality of guest interaction directly impacts overall satisfaction and the hotel’s reputation. The Cocktail Server engages with guests by greeting them upon arrival, taking drink orders, serving beverages accurately and promptly, and fulfilling special requests with professionalism and attention to detail. Adherence to all applicable legal and corporate standards regarding the serving of alcoholic beverages is a critical aspect of the role, ensuring customer safety and regulatory compliance.\n\nThis position offers an excellent career growth opportunity within the hospitality industry, with potential advancement paths such as Bartender, Beverage Manager, and Food and Beverage Manager. HHM Hotels supports employee development and recognizes the value of nurturing talents from within. Cocktail Servers are also expected to maintain service areas by stocking supplies such as ice, napkins, and straws, perform side work duties as scheduled, and assist with ancillary food and beverage functions during peak times or staffing shortages. The role contributes directly to guest satisfaction metrics and the continuous improvement of departmental service standards. Employees are encouraged to practice safety-conscious work habits by following OSHA guidelines and using appropriate protective equipment. Working within HHM Hotels means embracing the company’s core values of service excellence and sustainability while delivering memorable experiences to all guests. This is a full-time position typically requiring the ability to stand for extended periods and perform physical tasks such as lifting up to 25 pounds and consistent mobility throughout the shift. The work schedule may include holidays, weekends, and alternate shifts in order to meet the demands of hospitality service hours. This job demands a positive attitude, a team-oriented mindset, and a proactive approach to addressing guest needs and operational challenges.