Cocktail Server

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels, a renowned hospitality company committed to delivering exceptional guest experiences across its luxury hotel portfolio. HHM Hotels is recognized for its unwavering dedication to excellence, innovation, and sustainability in the hospitality industry. The company values diversity and inclusiveness, emphasizing equal opportunity employment without discrimination based on race, color, gender identity, sexual orientation, or any other protected status by law. Working with HHM Hotels means becoming part of a dynamic team that prioritizes guest satisfaction, employee growth, and ethical business practices. Employees enjoy a stimulating environment that nurtures both professional and personal development, while contributing to the company's leadership in luxury hospitality.

The role of a Cocktail Server at HHM Hotels offers an enriching opportunity for individuals passionate about exemplary guest service and beverage presentation within a luxury hotel setting. This position entails serving food and beverages to guests in a courteous and friendly manner while adhering to established guest service standards and sustainability protocols. The Cocktail Server is integral to creating memorable guest experiences, greeting guests warmly, taking beverage orders, serving drinks promptly, and fulfilling guest requests with accuracy and professionalism.

Candidates in this role are expected to comply with all state, federal, and corporate regulations concerning the service of alcoholic beverages, ensuring legal and safe operations at all times. Additionally, Cocktail Servers maintain service stations by stocking essential items such as ice, napkins, and straws, ensuring efficiency and readiness during service hours. Adherence to proper cash handling and bank operating procedures is also critical to this role, underscoring the importance of accuracy and attention to detail.

The position requires performing various side work duties according to predetermined schedules, along with the flexibility to assist in bartending or bussing duties during peak periods or staffing shortages. Pursuing a high standard of guest satisfaction is paramount, and servers are encouraged to be mindful of guest satisfaction scores and actively work towards enhancing departmental and overall guest experience. Furthermore, employees participate in the company’s EarthView program by following sustainability guidelines and practices that demonstrate HHM Hotels’ commitment to environmental responsibility.

Safety is a top priority, and Cocktail Servers are expected to practice safe work habits by wearing protective safety equipment and complying with MSDS and OSHA standards. Beyond their primary responsibilities, Cocktail Servers may also perform additional duties as requested by management, showcasing their adaptability and teamwork. The work environment involves standing for extended periods, walking, pushing, and lifting up to 25 pounds, reflecting the physical demands of this role. Work schedules may vary, including weekends, holidays, and alternate shifts, impacting flexibility and availability requirements.

This role offers a clear career path within the food and beverage division, with opportunities to advance to positions such as Bartender, Beverage Manager, and ultimately Food and Beverage Manager. Being part of HHM Hotels means embracing core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide employee behavior and business philosophy. Overall, the Cocktail Server role is suited for motivated individuals eager to thrive in a hospitality career, contribute to an exceptional guest experience, and grow within a supportive and forward-thinking company environment.