Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $7.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
flexible schedules
Job Description
Marriott International is a leading global hospitality company known for its commitment to providing exceptional guest experiences and fostering a culture of innovation and inclusivity. Among its diverse portfolio of brands, W Hotels stands out as a beacon of modern luxury and creativity. W Hotels is renowned for its mission to Ignite Curiosity and Expand Worlds, offering guests a unique blend of lifestyle, design, and entertainment that challenges traditional norms of luxury. At W Hotels, employees become part of a vibrant global community where originality, innovation, and a forward-thinking mindset are celebrated.
The Guest Service Expert role at W Hotels is integral to delivering the remarkable experiences that define the brand. This position goes beyond simply serving food and drinks; it is about creating moments that guests will remember long after their visit. Guest Service Experts are the frontline ambassadors of the hotel’s hospitality, responsible for anticipating guest needs and ensuring their satisfaction through attentive service. This includes managing tasks such as setting tables, effectively communicating with kitchen staff, interacting warmly with guests, and maintaining clean and organized work areas. The role demands a hands-on approach, physical stamina for standing and moving throughout shifts, and a commitment to upholding Marriott’s quality and safety standards. This is an entry-level position ideal for individuals eager to start their journey in the hospitality industry, particularly those who thrive in dynamic, fast-paced environments and have a passion for creating memorable customer experiences.
As part of Marriott International, W Hotels values diversity and inclusion, promising an equal opportunity workplace that celebrates the unique backgrounds and talents of its associates. The company fosters growth and development, encouraging associates to become the best version of themselves. In joining the W Hotels team as a Guest Service Expert, individuals not only contribute to providing outstanding service but also embark on a career path filled with learning, advancement opportunities, and a supportive, globally connected workplace culture.
The Guest Service Expert role at W Hotels is integral to delivering the remarkable experiences that define the brand. This position goes beyond simply serving food and drinks; it is about creating moments that guests will remember long after their visit. Guest Service Experts are the frontline ambassadors of the hotel’s hospitality, responsible for anticipating guest needs and ensuring their satisfaction through attentive service. This includes managing tasks such as setting tables, effectively communicating with kitchen staff, interacting warmly with guests, and maintaining clean and organized work areas. The role demands a hands-on approach, physical stamina for standing and moving throughout shifts, and a commitment to upholding Marriott’s quality and safety standards. This is an entry-level position ideal for individuals eager to start their journey in the hospitality industry, particularly those who thrive in dynamic, fast-paced environments and have a passion for creating memorable customer experiences.
As part of Marriott International, W Hotels values diversity and inclusion, promising an equal opportunity workplace that celebrates the unique backgrounds and talents of its associates. The company fosters growth and development, encouraging associates to become the best version of themselves. In joining the W Hotels team as a Guest Service Expert, individuals not only contribute to providing outstanding service but also embark on a career path filled with learning, advancement opportunities, and a supportive, globally connected workplace culture.
Job Requirements
- High school diploma or equivalent
- Ability to stand, walk, and move for extended periods
- Capacity to lift and carry objects up to 50 pounds with assistance
- Willingness to adhere to company policies and procedures
- Professional personal appearance and communication
- Ability to work in a fast-paced environment
- Team-oriented mindset
Job Qualifications
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience
- Ability to work on feet for extended periods
- Strong communication and interpersonal skills
- Commitment to providing excellent guest service
Job Duties
- Set tables with appropriate settings and ensure cleanliness
- Communicate effectively with kitchen and service teams
- Interact with and serve guests warmly and professionally
- Clean and organize work areas and supplies regularly
- Handle food and beverage transactions accurately
- Manage physical tasks including lifting, carrying, and moving objects
- Adhere to safety and quality standards in all operations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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