Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Exact $47,051.64
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
reimbursement of education
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
rail pass privileges
Job Description
Amtrak is a leading provider of intercity passenger rail services in the United States, connecting communities and businesses across the country. With a workforce of over 20,000 dedicated professionals, Amtrak is committed to delivering safe, efficient, and customer-focused transportation services. The company values integrity, teamwork, and a strong focus on customer satisfaction, which are embedded in their core values: 'Do the Right Thing, Excel Together, and Put Customers First.' These values, along with essential capabilities like Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security, guide every employee's actions, fostering a collaborative and inclusive workplace culture that... Show More
Job Requirements
- Must have prior customer service or passenger experience
- Must be proficient in Microsoft Word, Outlook, and Excel
- Prior demonstrated satisfactory job performance
- Prior satisfactory attendance
- Administers coaching and counseling
- Knowledge of rules and regulations with respect to Amtrak's Service Standards and Union agreements
- Must have a high school diploma or GED
Job Qualifications
- Prior customer service or passenger experience
- Proficient in Microsoft Word, Outlook, and Excel
- Demonstrated satisfactory job performance
- Administers coaching and counseling
- Knowledge of Amtrak's Service Standards and Union agreements
- High school diploma or GED
- Excellent oral and written communication skills
- Ability to prepare and deliver presentations related to metrics and data
- Transportation industry supervisory experience preferred
- Knowledge of Amtrak system, policies, procedures, and service standards preferred
Job Duties
- Monitor the workforce personnel, equipment and services provided
- Work with Coach Cleaner Manager to address ongoing cleaning needs, proactively identify cleaning issues, and identify solutions
- Inspect inbound trains to assess and determine workload for coach cleaners
- Responsible for setting up and/or briefing coach cleaners in yard and/or station
- Deliver timely and appropriate turnover to incoming supervisors
- Provide leadership that will improve overall quality and effectiveness of cleaning through collaboration, innovation, and ability to motivate others
- Ensure Amtrak's Service Standards are upheld and delivered by instruction through hands-on oversight of the working environment
- Perform audits and evaluate work performance
- Conduct counseling sessions verbally and in writing
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: