Co Manager

Located in Southaven, MS, Wendy's is a leading fast-food restaurant renowned for delivering high-quality, fresh, and delicious menu options to millions of customers daily. With a mission to provide an exceptional dining experience, Wendy's combines efficient service with a focus on customer satisfaction. As one of the largest global quick-service restaurant chains, Wendy's prides itself on its innovative menu diversity, commitment to food quality, and a friendly atmosphere that encourages repeat business and long-term customer loyalty.

The role of Co-Manager at this Wendy’s location is pivotal in ensuring smooth and profitable store operations. The Co-Manager supports the unit manager in the hiring, training, development, and management of crew members to optimize store productivity and safeguard high standards of customer service. This leadership position carries responsibility for various operational facets including sales growth, cost control, quality assurance, staff training, and maintaining cleanliness and safety within the store.

In this full-time, salaried role, the Co-Manager focuses on building sales through customer satisfaction while keeping a close watch on costs by monitoring preparation procedures and minimizing waste. The Co-Manager plays a key role in staffing decisions, including recruiting, training, and retention strategies aimed at maintaining an efficient and motivated workforce. By closely tracking food costs and crew turnover, the Co-Manager works collaboratively with the unit manager to ensure the store remains both profitable and a great place to work.

This leadership position also involves a proactive approach to quality control and service excellence. The Co-Manager is expected to engage with customers directly to gather feedback and train the crew on courteous and prompt service techniques. The role requires implementing daily operational standards (S.O.S. goals) that challenge the crew to meet and exceed performance benchmarks.

Furthermore, the Co-Manager is instrumental in enforcing rigorous cleanliness standards and overseeing the execution of the Wendy's Preventative Maintenance Program. They are responsible for ensuring safety compliance in alignment with company policies and health department regulations to create a safe working environment for all employees.

The role demands a hands-on approach to problem-solving, shift management, and administrative duties such as scheduling and performance reviews. It calls for excellent interpersonal and supervisory skills to handle crew relations, resolve grievances, and provide coaching for career growth. The Co-Manager must also demonstrate a thorough knowledge of Wendy's operating systems, policies, and procedures.

Candidates should be prepared to meet the physical demands of the position, including standing for extended periods, lifting up to 50 lbs, performing physical inspections, and working in various temperature environments both hot and cold. A valid driver’s license is required, reflecting occasional duties that include vehicle entry and exit multiple times per shift.

For those seeking a fulfilling leadership opportunity in a fast-paced restaurant setting, the Co-Manager role at Wendy’s Southaven offers a dynamic career path with growth potential and the chance to make a significant impact on the store’s success and customer satisfaction.