CMP Assistant Manager - Sports Illustrated Icon Park

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, boasting a diverse and expanding portfolio of resort, travel club, and lifestyle travel brands. The company is driven by a passionate and dedicated team of associates who work relentlessly to fulfill the mission of putting the world on vacation. Through innovation, growth, and a commitment to excellence, the company creates memorable and exceptional travel experiences for millions of travelers around the globe. With every day presenting new opportunities to learn and contribute, Travel + Leisure Co. fosters an environment that is both intriguing and rewarding for its employees.

The CMP Assistant Manager role at Sports Illustrated Icon Park in Orlando, Florida, offers an exciting opportunity to be part of this dynamic environment. This full-time position supports the CMP Manager in overseeing the daily functions, productivity, and performance of the Sports Illustrated Resorts Community Marketing Program team. The Assistant Manager helps drive recruitment, hiring, training, coaching, and development of Community Marketing Agents, ensuring robust tour generation, guest engagement, and achievement of marketing production goals. This role is crucial in promoting the Sports Illustrated Resorts brand and delivering an outstanding guest experience.

As a key leader within the team, the CMP Assistant Manager will provide ongoing coaching and motivation aimed at maximizing lead generation and tour production. You will assist in managing team performance through evaluations, recognition initiatives, corrective actions, and resolving conflicts while ensuring that all team members comply with company policies, procedures, and brand standards. Integrity, professionalism, and a guest-first attitude are central to leading the team effectively.

Operational responsibilities include maintaining marketing penetration and tour production goals, generating detailed reports to track productivity and key performance metrics, and identifying improvement opportunities to boost efficiency and results. This position also requires close collaboration with Sales Leadership to manage tour availability and enhance guest experience initiatives. Clear communication regarding marketing programs, promotions, booking procedures, and gifting policies is essential to promote alignment between Marketing and Sales teams for optimum tour production and conversion rates.

Additionally, the CMP Assistant Manager will oversee administrative functions such as maintaining tour manifests, invitations, departmental records, and resolving booking or guest issues while managing inventory of marketing collateral and uniforms. Compliance with operational procedures and company standards is critical. Participating in special events, sponsorship activations, and other Sports Illustrated Resorts marketing initiatives rounds out the responsibilities.

Minimal travel is required, and the role demands flexibility to work weekends, holidays, and special events as necessary. Candidates should be prepared for physical activity including standing, walking, and engaging with guests for extended periods.

Travel + Leisure Co. offers a comprehensive benefits package to associates who work 30 or more hours per week, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, paid holidays, wish day for volunteer work, 401k with employer match, legal and identity theft plans, voluntary income protection, wellness programs, and an employee assistance program. This opportunity is ideal for individuals seeking a career in a vibrant hospitality and marketing environment where growth, teamwork, and making memorable experiences are valued.