Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.00 - $14.00
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG has rapidly grown to become a dominant force across the live entertainment industry, offering a comprehensive platform that includes venue development, venue management, hospitality, and sponsorship sales. The company oversees a remarkable portfolio of seven world-class owned venues and a prestigious client roster that encompasses iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This vast network and expertise make Oak View Group a pioneering presence in how live entertainment experiences are created and managed on a global scale.
As a company, OVG prides itself on innovation and excellence, driven by a mission to enhance live event experiences through a seamless integration of infrastructure, technology, and guest services. The company’s commitment to inclusivity and diversity fuels its ability to innovate and provide service excellence, fostering an environment that celebrates the communities it serves.
The role of ClubLife Concierge is a key position within the Member Experience Team at Oak View Group. This role is essential in delivering outstanding service to Club Members, ensuring every interaction before, during, and after their visit is memorable and enjoyable. The focus of the ClubLife Concierge centers around providing warm welcomes, creating magic moments, and facilitating fond farewells to all members. This position enables a direct impact on the quality of member engagement by supporting project work and member-centered initiatives aimed at enhancing the overall club experience.
The hourly wage for this role is competitive within the hospitality industry, ranging from $12.00 to $14.00, making it an attractive opportunity for individuals passionate about delivering exceptional customer service and building lasting relationships. The position is part-time and comes with valuable benefits such as participation in the 401(k) savings plan with company matching, ensuring employees have access to retirement planning resources.
The ClubLife Concierge interacts extensively with members, handling reservations, inquiries, and preferences with professionalism and care. The role requires managing communications across various channels and promoting events, facilities, and club services to enrich the member experience. The Concierge will also be responsible for key projects like birthday campaigns and event invitations, playing a pivotal role in member engagement.
Attention to detail and proactive service are paramount, as the Concierge guides members and guests through the club, offers concierge and business services, and creates personalized magic moments. Maintaining clean and welcoming surroundings and ensuring the availability of necessary supplies support the overall ambiance and functionality of the club.
This role demands flexibility, adaptability to evolving member needs, and a commitment to service recovery and problem resolution. The ClubLife Concierge must maintain professionalism, adhere to company standards, and contribute to a positive team environment while being ready to assume various responsibilities as needed. This position is ideal for individuals with a service-oriented mindset who excel in a dynamic, fast-paced setting and are eager to make a significant contribution toward enhancing the live entertainment experience at Oak View Group.
As a company, OVG prides itself on innovation and excellence, driven by a mission to enhance live event experiences through a seamless integration of infrastructure, technology, and guest services. The company’s commitment to inclusivity and diversity fuels its ability to innovate and provide service excellence, fostering an environment that celebrates the communities it serves.
The role of ClubLife Concierge is a key position within the Member Experience Team at Oak View Group. This role is essential in delivering outstanding service to Club Members, ensuring every interaction before, during, and after their visit is memorable and enjoyable. The focus of the ClubLife Concierge centers around providing warm welcomes, creating magic moments, and facilitating fond farewells to all members. This position enables a direct impact on the quality of member engagement by supporting project work and member-centered initiatives aimed at enhancing the overall club experience.
The hourly wage for this role is competitive within the hospitality industry, ranging from $12.00 to $14.00, making it an attractive opportunity for individuals passionate about delivering exceptional customer service and building lasting relationships. The position is part-time and comes with valuable benefits such as participation in the 401(k) savings plan with company matching, ensuring employees have access to retirement planning resources.
The ClubLife Concierge interacts extensively with members, handling reservations, inquiries, and preferences with professionalism and care. The role requires managing communications across various channels and promoting events, facilities, and club services to enrich the member experience. The Concierge will also be responsible for key projects like birthday campaigns and event invitations, playing a pivotal role in member engagement.
Attention to detail and proactive service are paramount, as the Concierge guides members and guests through the club, offers concierge and business services, and creates personalized magic moments. Maintaining clean and welcoming surroundings and ensuring the availability of necessary supplies support the overall ambiance and functionality of the club.
This role demands flexibility, adaptability to evolving member needs, and a commitment to service recovery and problem resolution. The ClubLife Concierge must maintain professionalism, adhere to company standards, and contribute to a positive team environment while being ready to assume various responsibilities as needed. This position is ideal for individuals with a service-oriented mindset who excel in a dynamic, fast-paced setting and are eager to make a significant contribution toward enhancing the live entertainment experience at Oak View Group.
Job Requirements
- High school diploma or equivalent
- 1+ years of experience in hospitality or customer service
- excellent communication skills
- ability to multitask efficiently
- strong organizational skills
- aptitude for technology and software
- professional appearance and demeanor
- ability to work flexible hours including weekends and holidays
- ability to stand or walk for long periods
- physical ability to lift heavy objects
- customer-focused attitude
Job Qualifications
- 1+ years of experience in hospitality or related role
- service-oriented mindset with ability to make every guest feel valued
- strong communication skills including verbal, written, phone, text, and social media
- ability to work well under pressure and coordinate multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor and exceptional listening skills
- proficient in Microsoft Office suite including Word, Outlook, Excel
- adaptable to new technology
- positive attitude and willingness to work as part of a team
- effective multi-tasker and time prioritizer
- ability to stand and/or walk for extended periods
- able to lift heavy objects as needed
- willing to work additional hours including weekends and holidays
Job Duties
- Communicate ClubLife through all channels and take care of members' needs as it relates to reservations, inquiries, preferences
- Speak to members on various topics and promote member events, gatherings, facilities, services, experiences
- Build relationships and reports with members and guests while executing key ClubLife projects such as birthday campaigns, reservations follow-up, invitations to signature events
- Focus on name recognition and connection with warm welcomes and fond farewells
- Direct members and guests to their destinations within the club and provide business and concierge services while being proactive in creating magic moments
- Inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone
- Assist members in scheduling appointments and reservations for club programs and services in accordance with club standards
- Maintain the lobby, front entrance, workstation, and surrounding areas clean and free of debris while ensuring necessary supplies are stocked
- Accommodate member and guest requests for business services including faxing, copying, mailing and own requests from start to finish
- Support Member Experience initiatives such as Club Newsletter, Message on Hold, website calendar, event announcements, outbound calls to members, and various marketing collateral to promote member services
- Seat guests
- Adhere to all company, club, and department standards, policies, and procedures
- Conduct oneself professionally and respectfully
- Work safely
- Attend daily lineups and participate as requested
- Maintain clean and neat uniform and proper grooming according to club standards
- Adapt to changing member and guest needs
- Understand and apply service recovery procedures for member and guest complaints
- Notify management promptly of member/guest complaints and apply service recovery
- Be ready to assume different responsibilities as requested
Job Criteria
Experience
No experience required
Job Location
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