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ClubLife Concierge | Part-Time | Arizona Sands Club | Bear Down Kitchen at Oak View Group

Oak View Group

ClubLife Concierge | Part-Time | Arizona Sands Club | Bear Down Kitchen

Tucson, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.00

Benefits

401(k) savings plan

401(k) matching

Job Description

Oak View Group (OVG) is a pioneering force in the global live entertainment industry, known for its leadership in premium live entertainment infrastructure and services. Established in 2015, OVG has rapidly emerged as a top-tier company within its sector, overseeing a remarkable platform that encompasses venue development alongside comprehensive capabilities in venue management, hospitality, and sponsorship sales. The company's impressive portfolio includes ownership and management of seven world-class venues, and it proudly serves an extensive client base comprising some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents, attesting to its global reach and impact in the entertainment landscape. This dynamic enterprise continuously innovates to deliver exceptional experiences across the entertainment ecosystem by integrating state-of-the-art venue infrastructures with outstanding operational expertise and customer-focused services.

The ClubLife Concierge role at Oak View Group is a vital position within the Member Experience Team, intricately connected to delivering unparalleled service and enhancing Member engagement. This role encompasses diverse responsibilities that promote the ClubLife brand through various communication channels, including social media platforms, email, texting systems, telephone interactions, and direct face-to-face connections. The Concierge serves as a key touchpoint for Members, handling reservations, inquiries, and preferences, ensuring each interaction is personalized and enriching. Beyond routine Member service, the position involves representing ClubLife’s events, facilities, amenities, and unique experiences, actively fostering meaningful relationships and rapport with both Members and guests. Integral to this role is the execution of project-based initiatives such as Birthday campaigns, reservations follow-ups, invitations to signature events, and managing new Member onboarding experiences. These onboarding activities are dedicated to building name recognition and meaningful connections, highlighted through Warm Welcomes, Magic Moments, and Fond Farewells. This hourly position pays $16.00 and contributes to the broader mission of enhancing the live entertainment journey by cultivating a vibrant, engaging club atmosphere. Benefits include a 401(k) savings plan with matching contributions for part-time roles. The position holds great potential for candidates eager to work in a fast-paced, evolving environment committed to excellent service and innovation in the live entertainment industry. The ClubLife Concierge role demands adaptability, interpersonal excellence, and a proactive service mindset, underpinning the company’s commitment to creating memorable member experiences and contributing to Oak View Group’s ongoing success and leadership in global entertainment infrastructure.

Job Requirements

High school diploma or equivalent
minimum 1 year of experience in hospitality or customer service roles
strong communication and interpersonal skills
ability to work flexible hours including evenings and weekends
proficiency in using technology platforms including Microsoft Office
physical ability to maintain clean and organized work areas
strong organizational and multitasking skills
customer-focused mindset
ability to handle pressure and remain calm
willingness to adhere to company policies and standards
ability to maintain professional appearance and grooming standards

Job Qualifications

1 year of experience in the hospitality business or a similar role
service-oriented mindset and be capable of making every guest feel valued
a people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional member experience
strong communication skills including verbal, written, phone, text, and social media communications
work well under pressure, coordinating multiple tasks simultaneously
strong organizational skills and attention to detail
positive phone demeanor
exceptional listening skills
competent with Microsoft Office suite including Word, Outlook, and Excel
adaptable to new technology
positive attitude and willingness to work as part of a team
a multi-tasker with effective time prioritization

Job Duties

Direct members and guests to their destinations within the club
provide business and concierge services to our members
be proactive in creating magic moments
inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone
assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards
maintain the lobby, front entrance, workstation, and surrounding areas clean and free of debris
ensure supplies needed by members and guests are stocked such as pens and notepads
accommodate member and guest requests for business services, including faxing, copying, mailing, and other concierge services, owning the request from start to finish
assist member experience initiatives including newsletter, message on hold, website calendar, event announcements, outbound calls to members, and other marketing collateral
adhere to all company, club, and department standards of operations, policies, and procedures
attend daily lineups and participate as requested
maintain professional and respectful conduct
take pride in appearance by arriving in a clean, neat uniform and proper grooming
adapt flexibly to members' and guests' changing needs
understand service recovery procedures for members and guests