Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Inclusive and supportive work environment
Job Description
Invited is a distinguished leader in the hospitality and service industry, operating with a rich history dating back to 1957. As the largest owner and operator of private clubs nationwide, Invited proudly manages over 150 country clubs, city clubs, and athletic clubs across the country. The organization's mission centers on building meaningful relationships and enriching the lives of its members, guests, and a workforce exceeding 17,000 employees. With a commitment to excellence, Invited offers first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. This dedication to quality and member satisfaction has established Invited as a trusted name in private club management, creating an inclusive and vibrant environment where members can enjoy unparalleled experiences.Show More
The role of ClubLife Concierge is integral to Invited's Member Experience Team, playing a crucial part in delivering exceptional service that fosters community and enhances member engagement. This position is designed for individuals passionate about hospitality and customer service, who excel at creating memorable moments from the moment members and guests arrive to their departure. The ClubLife Concierge is responsible for supporting project work and achieving the team's goals by ensuring all interactions are warm, welcoming, and personalized. Candidates in this role will be pivotal in providing concierge and business services, offering members assistance with destinations within the club, event information, amenity details, and appointment scheduling in alignment with club standards.
Day-to-day responsibilities include guiding members and guests, managing concierge requests from start to finish, and proactively generating 'Magic Moments' that elevate the club experience. The role involves maintaining the cleanliness and organization of the lobby and front entrance areas, ensuring all necessary supplies are readily available, and assisting in various member experience initiatives such as newsletters, website updates, marketing collateral, and event promotions. An essential aspect of the role is the ability to communicate clearly and efficiently via multiple channels including in-person, telephone, text, and social media, while remaining adaptable to dynamic club environments.
Ideal candidates will have at least one year of experience in the hospitality industry or a related field, with a service-oriented mindset and a genuine enthusiasm for creating valued guest experiences. Strong organizational and multitasking skills, proficiency in Microsoft Office Suite, and a positive, team-oriented attitude are essential for success in this engaging and fast-paced role. A high school diploma or equivalent is required. Working as part of Invited means joining an incredible and inclusive team dedicated to personal and professional growth, where the focus is not only on providing outstanding service but also on fostering a supportive community. Invited is proud to be an Equal Employment Opportunity Employer, promoting diversity and inclusion across all levels of the organization.Show Less
Day-to-day responsibilities include guiding members and guests, managing concierge requests from start to finish, and proactively generating 'Magic Moments' that elevate the club experience. The role involves maintaining the cleanliness and organization of the lobby and front entrance areas, ensuring all necessary supplies are readily available, and assisting in various member experience initiatives such as newsletters, website updates, marketing collateral, and event promotions. An essential aspect of the role is the ability to communicate clearly and efficiently via multiple channels including in-person, telephone, text, and social media, while remaining adaptable to dynamic club environments.
Ideal candidates will have at least one year of experience in the hospitality industry or a related field, with a service-oriented mindset and a genuine enthusiasm for creating valued guest experiences. Strong organizational and multitasking skills, proficiency in Microsoft Office Suite, and a positive, team-oriented attitude are essential for success in this engaging and fast-paced role. A high school diploma or equivalent is required. Working as part of Invited means joining an incredible and inclusive team dedicated to personal and professional growth, where the focus is not only on providing outstanding service but also on fostering a supportive community. Invited is proud to be an Equal Employment Opportunity Employer, promoting diversity and inclusion across all levels of the organization.Show Less
Job Requirements
- Minimum of one year of experience in the hospitality business or a similar role
- high school diploma or equivalent
- strong communication skills
- ability to multitask and prioritize effectively
- competence in Microsoft Office Suite
- positive attitude and willingness to work as part of a team
- strong organizational skills and attention to detail
Job Location
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