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Club Lounge Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.75 - $17.25
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana. As part of the renowned Westin brand, this hotel is well known for its dedication to well-being, comfort, and exceptional guest satisfaction. The Westin Indianapolis offers a sophisticated and modern environment where guests can enjoy luxurious accommodations, stylish amenities, and outstanding services. Situated in the vibrant center of the city, this hotel attracts a diverse clientele including business travelers, tourists, and local visitors, making it an exciting place to build a career in hospitality. The Westin brand's commitment to providing a supportive work culture reflects in its employee programs, emphasizing personal and professional growth, teamwork, and fostering a positive, inclusive workplace. Employees at The Westin Indianapolis benefit from working in a dynamic setting where they can develop their skills across a variety of departments, from guest services and culinary arts to events management and housekeeping.

We are excited to invite passionate hospitality professionals to join our team as a Club Lounge Attendant. This role offers an opportunity to be the face of luxury and hospitality within our upscale club lounge, providing exclusive services and personalized attention to our esteemed guests. The Club Lounge Attendant is responsible for creating a welcoming and pristine atmosphere that reflects the high standards of The Westin brand. This position requires high energy, enthusiasm, and a genuine passion for customer service. The successful candidate will prepare and serve complimentary food and beverages, assist guests with inquiries, and offer tailored recommendations on local attractions and amenities, ensuring a memorable experience. Working closely with other hotel team members, the Club Lounge Attendant helps deliver seamless service, supporting check-ins, reservations, and check-outs while promptly addressing any guest concerns. This role is perfect for those dedicated to making a difference in guests’ stays by providing top-notch service in a refined environment. If you are enthusiastic about hospitality and creating unforgettable moments for guests, this position at The Westin Indianapolis is a rewarding career opportunity to explore and grow within a leading hotel brand.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service
  • Excellent communication skills
  • Strong attention to detail
  • Ability to multitask
  • Positive attitude
  • Ability to work in a team
  • Flexible to work various shifts including weekends and holidays
  • Knowledge of local attractions

Job Qualifications

  • High school diploma or equivalent
  • hospitality certification is a plus
  • Previous experience in a customer service role, preferably in a luxury hotel or resort
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask effectively
  • Positive attitude and genuine passion for delivering exceptional service
  • Ability to work well in a team-oriented environment
  • Flexibility to work various shifts, including weekends and holidays
  • Knowledge of local attractions and amenities

Job Duties

  • Welcome and greet guests in a warm and professional manner
  • Provide personalized service and cater to guests' needs
  • Set up and maintain the club lounge area, ensuring a pristine and inviting atmosphere
  • Prepare and serve complimentary food and beverages
  • Offer recommendations on local attractions, dining options, and entertainment
  • Assist with reservations, check-ins, and check-outs
  • Handle guest inquiries and resolve any issues promptly and efficiently
  • Collaborate with team members to create a seamless and exceptional guest experience

Job Criteria

Experience

Mid Level (3-7 years)


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