Club Level Concierge

Marriott International is a globally recognized leader in the hospitality industry, renowned for offering exceptional luxury hotel experiences. Among its prestigious brands is The Ritz-Carlton, a world-class luxury hotel chain that prides itself on providing unparalleled guest service and memorable experiences. Located at 4150 N MacArthur Blvd, Irving, Texas, this position is part of the Rooms & Guest Services Operations team. This is a full-time, non-management role that requires commitment to upholding the exceptional standards of The Ritz-Carlton brand. At The Ritz-Carlton, the primary focus is on creating an atmosphere where guests feel welcomed, valued, and cared for with utmost professionalism and attention to detail.

This role involves managing the availability of seats, service quality, safety, and overall well-being of guests within the club lounge. The individual is responsible for maintaining cleanliness and good condition of the bar, bar furnishings, tables, and other related tools. They will prepare and serve hot, cold, and alcoholic beverages while ensuring the area remains well-stocked with ice, glassware, and supplies by anticipating replenishment needs and communicating them promptly. Additional duties include washing dishes and kitchen utensils as needed and completing opening and closing tasks efficiently. The role also requires requisitioning necessary supplies and securely managing all liquor, beer, wine, refrigerators, cabinets, and storage areas. Documentation of relevant information in department records is crucial for maintaining accurate operational data.

Furthermore, the individual is expected to foresee extra food needs, communicate special requests to the kitchen, and report any accidents, injuries, or unsafe working conditions to the manager. Strict adherence to the company’s policies and procedures is essential, alongside maintaining a neat and professional appearance and keeping proprietary information confidential. The role demands excellent guest interaction skills, including welcoming guests according to company standards, anticipating and meeting their service needs, assisting guests with disabilities, and expressing genuine appreciation towards them. Communication skills are vital, as the individual must speak clearly and professionally with colleagues, prepare and review written documents precisely, and manage phone protocols effectively.

As part of The Ritz-Carlton team, this role contributes to cultivating positive working relationships and supporting team efforts to achieve common goals. Compliance with quality assurance expectations and standards is fundamental to delivering the famed “Gold Standards” guest service that defines The Ritz-Carlton experience. Physical requirements include the ability to move, lift, transport, push, pull, and position objects weighing up to 25 pounds and stand, sit, or walk for extended periods during shifts. This position offers a unique opportunity to grow within Marriott International’s extensive portfolio of brands, work in a dynamic and inclusive environment that values diversity, and take pride in delivering luxury hospitality excellence every day. Joining The Ritz-Carlton means becoming part of an incredible global team and embarking on a career pathway where you can fulfill your purpose and become your best self.