Club Level Concierge

The Ritz-Carlton, located at 455 Grand Bay Dr, Miami, Florida, is a world-renowned luxury hotel recognized for exceptional guest service and exquisite hospitality. As a part of Marriott International's exclusive portfolio, The Ritz-Carlton embodies a commitment to excellence, blending cultural richness and outstanding talent to create unforgettable experiences for guests. With over 100 award-winning hotels globally, The Ritz-Carlton sets the standard for luxury hospitality through its iconic "Gold Standards" which include the employee promise, credo, and service values that guide every aspect of the guest experience.

Working at The Ritz-Carlton means joining a team dedicated to delivering impeccable service and creating memories that last a lifetime. The company fosters a culture of inclusivity, diversity, and empowerment, encouraging employees to be creative, kind, and compassionate. Employees enjoy a supportive environment where their efforts are recognized and celebrated. The Ritz-Carlton upholds rigorous policies to ensure the safety, wellbeing, and satisfaction of guests and associates alike, promoting workplace safety, confidentiality, and professional personal appearance.

The current role available is a full-time, non-management position based in Miami, Florida that focuses on Rooms and Guest Services Operations. This role is not remote and requires adherence to a flexible schedule. The primary responsibility involves managing the availability of seating, service quality, and ensuring the safety and comfort of guests in the club lounge area. The role includes maintaining cleanliness and good condition of the bar, tables, and other instruments, preparing and serving beverages, and managing the supply of ice, glassware, and other provisions.

Additionally, individuals in this position will be tasked with anticipating restocking needs, handling opening and closing procedures, and securing alcohol and related supplies. The role also includes supporting the kitchen by communicating special food requests and supervising the upkeep of department logs. A key part of the job is providing a warm welcome and exceptional service to guests following The Ritz-Carlton's Gold Standards, including assisting guests with disabilities and maintaining high-quality communication protocols.

Physical demands include handling objects weighing up to 25 pounds, standing or walking for extended periods, and performing a variety of reasonable duties as requested by supervisors. The position is designed for candidates with a high school diploma or GED equivalent and does not require prior related work experience or supervisory experience. No specific licenses or certifications are required.

This position offers aspiring hospitality professionals a unique opportunity to grow within a globally respected luxury brand that values diversity, excellence, and teamwork. Joining The Ritz-Carlton means becoming part of a worldwide family where employees are empowered to achieve their best work, pursue their purpose, and develop both personally and professionally in an inspiring environment.