Club Level Concierge

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences across its diverse portfolio of brands. Among these brands is Renaissance Hotels, a unique and vibrant hotel chain that embodies the spirit of exploration and cultural immersion. Renaissance Hotels invites guests to discover the unexpected by offering them opportunities to experience the authentic essence of the neighborhoods they visit. At Renaissance Hotels, every business trip becomes an adventure and every leisure stay is a chance to create memorable stories.

Based in Nashville, Tennessee, Renaissance Hotels operates with the goal of connecting with guests on a personal level by delivering top-tier service and a welcoming atmosphere. The company fosters an inclusive and diverse work environment where employees from various backgrounds and experiences come together to contribute to a shared mission. Marriott International, the parent company, is dedicated to equal opportunity employment, promoting an accessible workplace for all individuals, regardless of disability, veteran status, or any other protected characteristic. This dedication to inclusiveness is a cornerstone of the company’s culture.

The role being offered is a full-time, non-management position located at 611 Commerce St, Nashville, Tennessee. This position falls under the category of Rooms & Guest Services Operations, with a pay rate of $18.00 per hour. The job involves overseeing seating availability, service quality, security, and the well-being of guests within the club lounge. Responsibilities include maintaining cleanliness and functionality of the bar, furniture, tables, and other instruments. Preparing and serving hot, cold, and alcoholic beverages are essential tasks, along with ensuring the bar is stocked with ice, glassware, and supplies.

The employee must anticipate restocking needs and communicate them promptly. Additional duties include washing dishes and kitchen utensils as necessary, completing opening and closing tasks, requisitioning supplies, securing liquors, beers, wines, refrigerators, cabinets, and storage areas, and documenting relevant departmental information. Communication with management regarding accidents, injuries, or unsafe work conditions is mandatory. Employees must adhere strictly to company policies and procedures, maintain a professional appearance and uniform, uphold confidentiality, and protect company assets.

Customer interaction is a pivotal aspect of the position, requiring the employee to welcome and recognize guests in line with company standards, anticipate and meet service needs, assist guests with disabilities, and express genuine appreciation. Clear and professional communication, accurate preparation and review of written documents, and proper telephone protocol are expected. The role also emphasizes teamwork, fostering positive labor relations, and supporting common goals. Physical demands include moving, lifting, transporting, pushing, pulling, and positioning items weighing 25 pounds or less, as well as standing, sitting, or walking for extended periods throughout the workday. Employees may be asked to perform other reasonable job duties as assigned by supervisors.

This opportunity is ideal for individuals with a high school diploma or equivalent (such as a GED) and no prior related work or supervisory experience required. The environment rewards professionalism, customer service skill, and the ability to maintain operational standards in hospitality. By joining Renaissance Hotels under Marriott International, employees become part of a vast network with access to career growth and development within an industry leader. This position offers a chance to be at the center of delivering high-quality guest service in an energetic and culturally rich setting, making it an excellent fit for those who thrive in dynamic hospitality roles and appreciate the value of creating memorable guest experiences.