Club Level Concierge

The Ritz-Carlton, located at 100 Carondelet Plaza in Clayton, Missouri, is a prestigious name in the luxury hotel industry, known worldwide for its commitment to exceptional service and guest experiences. As part of Marriott International, The Ritz-Carlton boasts over 100 award-winning hotels globally, each dedicated to creating memorable experiences that guests cherish long after their stay. This establishment is internationally recognized for its high standards in luxury hospitality and its corporate culture that fosters creativity, kindness, and compassion among team members. The Ritz-Carlton embraces diversity and inclusion in its workforce, ensuring equal opportunity for all employees without discrimination based on disability, veteran status, or other legally protected characteristics.

The available position is a full-time, non-management role within the Rooms & Guest Services Operations category, focused specifically on managing and enhancing the guest experience in the club lounge area. This role plays a vital part in maintaining the high standards of service The Ritz-Carlton is known for, particularly by ensuring the availability and quality of seating, service, and guest safety. The individual will be responsible for keeping the bar, furniture, and other lounge instruments clean and in excellent condition while preparing and serving hot, cold, and alcoholic beverages to guests. Additionally, the role includes managing supplies such as ice, glassware, and provisions, anticipating restocking needs, and promptly communicating these requirements.

This position requires attention to operational details including dishwashing duties, completing opening and closing tasks, securing liquor, beer, wine, refrigerators, cabinets, and storage areas, as well as thorough record-keeping. The lounge attendant must anticipate additional food needs and communicate any special requests to the kitchen. Promoting safety by reporting accidents, injuries, and unsafe working conditions is essential here. The job demands strict adherence to company policies and procedures, dressing professionally, maintaining confidentiality, and protecting company assets.

The role is guest-focused, requiring warm welcoming, attentiveness to guest needs, genuine appreciation for guests, clear professional communication, and proper telephone protocol. Supporting a positive work environment by fostering collaborative relationships and teamwork is also critical. Physically, the team member must be able to move, lift, transport, push, pull, and position objects weighing up to 25 pounds and remain on their feet, seated, or walking throughout shift durations. This position may also include other reasonable duties as assigned by supervisors.

In summary, this role is essential for upholding "The Gold Standards" of The Ritz-Carlton daily, which underpin the hotel's success and prestigious industry standing. By joining this team, individuals will learn and implement the employee promise, credo, and service values central to the brand. This opportunity allows employees to take pride in their work and contribute meaningfully to a global team. Employees become part of a rich Marriott International brand portfolio where they can perform at their best, pursue personal purpose, and develop into their best selves. The work environment prioritizes luxury hospitality, quality service, and genuine guest care, making this an ideal position for those passionate about the hotel industry and delivering impeccable service.