Club Level Concierge

Marriott Marquis San Diego Marina is a distinguished hotel located at 333 W Harbor Dr, San Diego, California. As part of Marriott International, which is renowned globally for its exceptional hospitality, Marriott Marquis offers guests a luxurious and memorable hotel experience. With a prime location overlooking the marina, the hotel attracts tourists and business travelers alike, providing top-notch amenities including elegant rooms, diverse dining options, and excellent meeting and event spaces. Marriott International is committed to creating an inclusive and welcoming atmosphere for employees with a strong emphasis on diversity, equal opportunity, and career growth in the hospitality industry.

This specific role is a full-time, non-management position based onsite at Marriott Marquis San Diego Marina. The position focuses on operating within the hotel's club lounge environment, ensuring the comfort, safety, and satisfaction of guests utilizing this exclusive facility. The hourly pay rate is $26.65, reflecting the importance of providing attentive and quality service.

The responsibilities include managing seating availability efficiently and maintaining order in the club lounge. The job requires overseeing cleanliness by maintaining the bar and furnishings, preparing and serving a variety of beverages including hot, cold, and alcoholic drinks, and ensuring that the provisions like ice, glassware, and supplies are well stocked at all times. Anticipating restocking needs and immediately communicating them is critical to seamless service.

Additional duties involve cleaning dishes and utensils when necessary, handling both opening and closing procedures for the lounge, and securing inventory such as liquors, wines, beers, refrigerators, cabinets, and storage areas. Documentation of relevant information in departmental records is essential to maintain accurate logs.

The role demands proactive communication with kitchen staff for special food requests and extra food, along with reporting any accidents, injuries, or unsafe work conditions to management promptly. Employees must adhere strictly to company policies and procedures, maintain a professional appearance, and protect confidential information and company property.

Guest interactions are paramount; recognizing and welcoming all guests respectfully and anticipating their service needs are primary expectations. Assisting persons with disabilities compassionately and consistently using clear, professional communication both verbally and in written documentation, including phone protocol, is expected.

Strong teamwork is encouraged, with the employee supporting colleagues to achieve shared goals and upholding quality assurance standards. Physical demands include the ability to lift, move, or carry objects weighing up to 25 pounds and the capability to stand or walk for extended periods during shifts.

Marriott Marquis San Diego Marina embodies Marriott International's values of hospitality excellence, innovation, and cultural diversity. This environment offers not only a chance to work for a prestigious brand but also continuous opportunities for personal and professional growth. Joining this team means becoming part of a global network dedicated to delivering exceptional guest experiences while cultivating a supportive and enriching workplace. Marriott International and JW Marriott signify luxury, employee care, and robust development opportunities. Employees at JW Marriott enjoy training, recognition, and a holistic focus on wellness, ensuring they are supported to be their best selves, which in turn elevates the guest experience. This role represents a chance to join this legacy and contribute meaningfully to the company’s success while enjoying a competitive wage and comprehensive employment benefits.