Club Level Concierge

The Ritz-Carlton Orlando Grande Lakes is a premier luxury hotel located in the heart of Orlando, Florida. Known for its exceptional service, elegant accommodations, and world-class amenities, The Ritz-Carlton brand represents the pinnacle of luxury hospitality on a global scale. This esteemed property offers guests an unforgettable experience powered by refined comfort and attentive guest services. The resort combines the beauty of its natural surroundings with opulent interiors and outstanding dining, making it a sought-after destination for travelers seeking both relaxation and excitement. With more than 100 award-winning properties worldwide, The Ritz-Carlton is celebrated for its dedication to quality, personalized service, and creating lasting memories for all who visit. The company is part of the Marriott International portfolio, providing extensive career opportunities in luxury hospitality. As a global leader in the industry, The Ritz-Carlton emphasizes its core values through the Gold Standards, which serve as the foundation of the brands guest service philosophy and operational excellence.

This hiring opportunity is for a full-time, non-management role within the Rooms & Guest Services Operations team at The Ritz-Carlton Orlando Grande Lakes. The position centers around the club lounge, ensuring an exceptional guest experience while maintaining the highest standards of safety, cleanliness, and service quality. The role involves overseeing seating availability, preparing and serving a variety of hot, cold, and alcoholic beverages, and managing inventory such as glassware, ice, and supplies. Responsibilities also include routine tasks like washing dishes, furnishing the bar area, completing opening and closing duties, and reporting any safety concerns or incidents to management promptly. Exceptional communication skills are essential as the role requires interaction with guests, colleagues, and multiple departments including the kitchen. Employees must adhere to company policies and uphold a professional personal appearance. Furthermore, this role supports inclusivity by assisting guests with disabilities and maintaining confidentiality regarding proprietary information. The Ritz-Carlton emphasizes teamwork, positive relationships, and continuous improvement, so the successful candidate will contribute to a collaborative environment that meets quality assurance standards. Physical requirements include the ability to move objects weighing up to 25 pounds and the stamina to stand, sit, or walk for extended periods during shifts. The position offers a meaningful opportunity to become part of a highly respected team where individuals can develop hospitality skills, embrace the brands service values, and grow their career in a luxury setting. Working at The Ritz-Carlton provides not only a job but also a chance to create memorable experiences for guests while benefiting from the support of a global hospitality leader. The company affirms its commitment to equal employment opportunities, fostering a diverse and inclusive workplace that recognizes the unique talents and backgrounds of all associates. Candidates can expect a rewarding environment where exceptional service is both practiced and celebrated daily, making this an ideal career move for those passionate about hospitality and guest satisfaction.