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Club General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $115,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
401(k) Plan
Employee wellness programs

Job Description

Trilogy at Tehaleh presents an exceptional career opportunity at Seven Summits Lodge, nestled within a picturesque resort-lifestyle community in Bonney Lake, Washington, just south of Seattle. Against the majestic backdrop of Mount Rainier and protected forest preserves, Seven Summits Lodge stands as an exclusive private community club, designed for the most discerning members. This exquisite facility offers a variety of dedicated areas for dining, relaxation, fitness, games, and more, creating a luxurious environment that blends natural beauty with premium amenities.

As part of the esteemed Trilogy brand, Seven Summits Lodge exemplifies a commitment to delivering outstanding service and creating memorable experiences for its members. The club's strategic location within the sought-after Trilogy at Tehaleh community enhances its appeal, attracting individuals and families seeking a blend of comfort, leisure, and vibrant community living.

The Full-Time Club General Manager role at Seven Summits Lodge is a senior leadership position with an annual pay range of $115,000. This role plays a pivotal part in driving the club's long-term success through strategic planning, operational leadership, and close alignment with the overarching goals of BlueStar Resort & Golf Division. The Club GM will work closely with the President, Vice President, ownership, and other key stakeholders to shape the trajectory of the facility, ensuring its growth is sustainable, profitable, and consistent with the community's high standards.

In this role, the General Manager will be instrumental in overseeing all aspects of facility operations, from administrative and financial management to maintenance and personnel. They will provide visionary leadership that reinforces the club's status as a premier private facility and will actively contribute to the design, planning, and construction phases of new initiatives. This collaborative engagement extends to liaising with developers, government departments, and various external partners, strengthening the club's community ties and ensuring compliance with all regulatory requirements.

The GM will lead the development and implementation of both the five-year strategic plan and the annual business plan, regularly reviewing financial performance, cost controls, and operational efficiencies. Site inspections and quality control are key priorities, with the GM working alongside department managers to enhance service delivery and member satisfaction continuously. Furthermore, the General Manager will play a central role in the marketing and branding efforts, pricing policies across various revenue streams, event planning, and business development related to clubhouse and restaurant operations.

Crucially, the role has a strong emphasis on fostering a vibrant club culture, including the creation of comprehensive member programs and events that support recreation, enrichment, creative expression, and family engagement. The GM will lead by example, modeling motivation and clear communication to inspire all team members while overseeing food and beverage operations with a keen eye on revenue and cost management.

Employees in this role working 30 hours or more weekly will enjoy eligibility for a robust benefits package, including medical, dental, and life insurance plans starting the first of the month after employment. Additionally, the position offers Paid Time Off (PTO) accrual at a rate of 120 hours annually, seven paid holidays, and participation in a 401(k) plan after 30 days of service. This comprehensive benefits package supports employee well-being and work-life balance.

Seven Summits Lodge operates in a professional, indoor office environment with standard office tools and moderate noise levels. The physical demands of the role are typical of office-based leadership positions, requiring the ability to communicate effectively, spend extended periods sitting or standing, and occasionally lift up to 20 pounds.

Trilogy at Tehaleh and BlueStar Resort & Golf are equal opportunity employers dedicated to creating an inclusive, respectful workplace where core values such as honesty, integrity, respect for the individual, teamwork, and a competitive spirit are embraced. This role is ideal for a highly customer-oriented, proactive leader with exceptional team-building skills, who thrives under pressure and enjoys balancing multiple responsibilities to deliver exceptional results and a superior member experience.

Job Requirements

  • Graduation from a four-year accredited college or university or equivalent combination of work experience and education
  • Minimum of five years of experience managing a high-end private club or a portfolio of clubs
  • Broad operational experience in private club administration, maintenance, finance, and personnel
  • Ability to implement BlueStar Resort & Golf dining standards
  • Experience in event planning and budgeting preferred
  • Proficiency in report writing and business communication
  • Ability to manage multiple priorities and tasks
  • Effective presentation skills and public interaction
  • Strong numerical and financial calculation capabilities
  • Excellent communication and member service skills
  • Initiative and independent decision-making abilities
  • Comfort working in a fast-paced, continuously improving environment

Job Qualifications

  • Graduation from an accredited four-year college or university or equivalent combination of education and experience
  • Minimum of five years managing a high-end private club or multiple clubs
  • Experience with Active Adult and Home Owner Associations highly regarded
  • Extensive knowledge of private club operations including administrative, maintenance, financial, and personnel management
  • Ability to understand and implement dining standards
  • Preferred experience in event planning and budgeting
  • Strong report writing and business correspondence skills
  • Excellent multitasking and prioritization abilities
  • Proficient in presenting information to diverse audiences
  • Skilled in financial calculations and analysis
  • Exceptional written and verbal communication skills
  • Demonstrated excellent customer service skills
  • Proven initiative and sound independent judgment
  • Adaptability to fast-paced environments with a focus on continuous improvement

Job Duties

  • Lead the formulation, interpretation, and communication of the overall direction and strategic guidelines of the club
  • Lead development and annual review of the five-year and business plans for the facility
  • Maintain close liaison with company leadership and clients to ensure alignment of development priorities with operating goals
  • Participate in preparation and review of monthly financial performance calls
  • Jointly manage financial performance and cost control programs
  • Conduct site inspections and implement improvements alongside department managers
  • Foster and maintain effective relationships with external partners including government officials, investors, customers, and suppliers
  • Establish communication with state and federal government departments and local agencies to ensure regulatory compliance
  • Develop long-range plans to facilitate exceptional product delivery and profit contributions
  • Participate in marketing, branding strategy reviews, and annual marketing plan development
  • Formulate pricing policies for various revenue streams and operational matters
  • Lead key development initiatives related to clubhouse and restaurant planning
  • Maintain effective communication regarding food and beverage operations, safety, and employee concerns
  • Monitor food and beverage performance to adjust strategies for revenue and cost control
  • Oversee food and beverage cost control including goods, labor, and expenses
  • Create comprehensive member programs including monthly activities for recreation and enrichment
  • Host club events and conduct satisfaction surveys to grow member engagement
  • Develop strategic partnerships with community representatives to promote lifestyle events
  • Perform other duties as assigned

Job Criteria

Experience

Expert Level (7+ years)


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