Club Director (GM)

Union City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $120,000.00 - $135,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Parental leave

Disability Coverage

Job Description

LifeWorks Restaurant Group is a renowned hospitality-driven restaurant company dedicated to creating exceptional food experiences tailored for the modern workplace. This innovative company designs and operates chef-led cafes, catering programs, and culinary events that transcend traditional dining transactions to foster moments of connection, culture, and care. Rooted deeply in culinary excellence and fueled by creativity, LifeWorks blends food, design, and superior service, curating unique brand experiences that resonate with the people and communities they serve. Their philosophy emphasizes not only great food but also workplace culture enhancements, ensuring that dining becomes an integral and meaningful part of organizational engagement strategies.

The role of Club Director at LifeWorks Restaurant Group is a pivotal leadership position, entailing the management of daily operations across multiple concepts within a project. The Club Director spearheads the oversight of general managers and multiple department heads while ensuring sound financial direction and business acumen throughout the venues. Key responsibilities include cultivating member satisfaction through a refined, member-oriented service model and partnering with membership services to implement world-class food and beverage programs.

This leadership position demands a person who can inspire and guide teams of mid to senior-level managers, orchestrating their efforts to maintain a consistent, high-caliber guest experience. The Club Director is responsible for managing vendor relationships, overseeing facility maintenance, and ensuring compliance with city regulations and company policies. They also play a crucial role in financial planning, analysis, and delivering performance reports to stakeholders. Effective communication skills are essential, as the role involves daily briefings, cross-departmental collaboration, and external marketing partnerships to enhance visibility and brand presence.

Offered within Aramark's portfolio of managed services, this position carries a competitive salaried compensation range of $120,000 to $135,000. Aramark is well-known for its comprehensive employee benefit programs including medical, dental, vision coverage, retirement plans like 401(k), and paid time off options. The company values inclusivity and strives to provide equal employment opportunities, reinforcing a supportive and diverse workplace culture.

Given the scope and demands of the Club Director position, candidates are required to bring advanced industry knowledge, leadership experience, and operational expertise to lead the venues to sustained success. The role requires a blend of strategic thinking, operational discipline, and a hands-on approach to facility and team management. This ensures that patrons receive an unmatched level of service, aligning with the brand's promise of culinary inspiration and hospitality excellence. The Club Director’s ability to adapt and innovate in a dynamic marketplace is crucial in maintaining LifeWorks' status as a leader in hospitality services.

Job Requirements

Bachelor’s degree preferred
minimum of 3 years in a director position in the food and beverage industry
experience managing multiple concepts with combined annual revenue of at least $20M
proven leadership skills in a restaurant group setting
completion of Forbes Service Standards training
experience working at a Michelin restaurant
proficiency in English both written and verbal
familiarity with Six Sigma or continuous improvement training preferred
proficiency with Adobe, Microsoft Office, Resy, UpServe, TripleSeat, or similar operational software
strong budgeting and financial planning and analysis capabilities
capacity to manage multiple tasks efficiently
advanced knowledge of food and beverage operations
experience mentoring senior leadership team members
ability to lift, bend, push, pull, and stand for extended periods
willingness to wear uniforms and personal protective equipment as required

Job Qualifications

Minimum of 3 years in a director position of food and beverage industry (consulting not included)
experience in leading multiple concepts, combined minimum of $20M in annual revenue
director level-plus food and beverage management experience (restaurant group experience is a must)
Forbes Service Standards training required
Michelin restaurant experience required
fluent in English in written and verbal
2nd language preferred but not required
continuous improvement training (Six Sigma) preferred
advanced emotional intelligence awareness
Adobe, Microsoft, Resy, UpServe, TripleSeat, and other operations related application knowledge
budgeting and FP&A skill set
ability to multi-task with maximum efficiency
advanced food and beverage knowledge
ability to mentor leadership level team members

Job Duties

Co-drive critical path from pre-construction phase and on
create member oriented service model to provide unique guest experience
successfully onboard and maintain management team members
preparation of competitive analysis based on a global set
awareness of the design and culinary inspiration while managing operation to preserve integrity of those elements
practice effective communication timeline including email, phone calls and other methods of communication
manage china, glass and silverware purchasing schedule within the monthly budget
lead the team to sustain each venue's inspiration, conceptual direction and financial targets
build and supervise direct reports including general managers, director of sales, head of mixology, and concierge services
drive creative activation based on seasonality and hospitality market trend
lead the team to exercise 'member ready' hospitality
accompany culinary director to build the culinary team
plan, understand and execute financial target with operational discipline
conduct daily facility walk-through to maintain cleanliness and full functionality of the venues
maintain the best member experience and service standards from arrival to departure
manage the uniform program with proper par level for new hires including fitting
build member relations while understanding the clientele and its preference
manage the venues' financial planning and analysis
collaborate with PR agencies and marketing department to increase social visibility
conduct daily management briefing on topics such as member reservations, service strategy and operational tasks
receive, understand, collaborate and execute strategic initiatives provided by the Dinex team and partners
manage team within the NY labor regulations and Dinex HR policies
hire, discipline and terminate team members
implement Dinex employee relations policy to ensure the best work experience for all levels of team members
build, manage and lead a team of talented hospitality professionals including hourly team members
sustain and develop relationships with key business stakeholders
provide bi-weekly P&L narrative and business overview to Dinex and partners
create an efficient management schedule to create work-life balance
facility management including vendor relationships and follow-up
flex COGS in all aspects of operation including beverage, labor, and other operational expenses
conduct weekly management meetings
corporate presentations for CapEx and financial-related topics
implement protocols required by the NYC Department of Health
enforce educational and disciplinary processes while maintaining proper documentation including Performance Improvement Plan (PIP)