Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $21.00
Benefits
Group medical, dental, vision, life, and disability benefits
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
An employee assistance program
paid time off and sick time
Participation in a 401(k) plan with a company match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Job Description
Pier Sixty-Six Resort is South Florida's premier luxury resort located in Fort Lauderdale, known for its iconic superyacht marina and the unique rotating Pier-Top lounge. This sprawling 32-acre waterfront property offers an extraordinary hospitality experience, boasting 325 elegantly designed guest rooms, suites, and villas, alongside 91 exclusive Private Resort Residences. The resort provides guests with a wealth of amenities including 12 distinct restaurants and lounges, a luxurious spa, curated pool options, and a vibrant waterfront promenade featuring retail and dining opportunities. Every detail of Pier Sixty-Six Resort is crafted to inspire relaxation and deliver exceptional service, setting a new benchmark... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in luxury hotel concierge or hospitality roles
- Strong computer literacy and proficiency with hotel management software
- Excellent verbal and written communication skills
- Ability to prioritize and work independently with minimal supervision
- Detail-oriented with strong organizational skills
- Availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- Les Clefs d'Or is preferred
- Must have previous luxury hotel experience
- High school diploma or equivalent
- Additional education in hospitality management or related field is a plus
- Proven experience in a similar role, preferably in a hotel or hospitality environment
- Strong proficiency in using hotel management software and computer systems
- Excellent customer service and communication skills
- Ability to work independently with minimal supervision and prioritize tasks effectively
- Attention to detail and accuracy in financial and administrative tasks
Job Duties
- Respond promptly and accurately to all customer inquiries regarding Club and Resort hotel services, hours of operation, key personnel, in-house events, and directions
- Make recommendations based on local knowledge and Resort practices to ensure a positive and memorable experience
- Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming
- Handle the storage and retrieval of packages, dry cleaning, and flowers
- Coordinate with the valet staff to retrieve guest vehicles
- Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate
- Stay informed about local activities such as theatre, sports, concerts, shows, special exhibits, sightseeing and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations
- Use various software programs to accurately input and track special arrangements such as Engineering and Housekeeping requests
- Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition
- Undertake other tasks or projects as assigned by the Management team
- Provide coverage for other roles during meal periods and in case of emergency
- Build and establish a strong and professional rapport with guests and residents, maintaining an excellent customer relationship
- Assist with guest experience responsibilities and duties in the absence of a team member or due to heavy volume
- Assist with other tasks as required and where necessary to ensure optimum service to guests
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs