Club & Spa Operations Manager

Pyramid Global Hospitality is a distinguished hospitality management company renowned for its extensive portfolio of more than 200 hotels and resorts across the United States, the Caribbean, and Europe. The company employs over 18,000 associates and boasts corporate offices in Boston, The Woodlands, Texas, and London. Pyramid combines global scale with a hands-on approach emphasizing exceptional service, operational excellence, and long-term partnerships. It operates notable platforms including Benchmark Resorts & Hotels, a collection of distinctive independent properties, Axiom Hospitality, which manages European hotels, and PYRAMIDWORKS, offering integrated workplace and facilities services. Pyramid is recognized for its dedication to respect, support, and empowerment of its associates, fostering career growth through leadership collaboration, meaningful assignments, and exposure to diverse properties, brands, and markets. This commitment to people and high standards has led to recognition from top publications like USA Today, The Boston Globe, The Houston Chronicle, and prestigious travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

The Flamingo Resort & Spa, located in the picturesque Valley of the Moon in Santa Rosa, California, is a mid-century architectural gem designed by the master architect Homer A. Rissman. The resort is set on a beautiful 10-acre campus, offering a unique blend of city accessibility and a tranquil retreat experience. The Flamingo Resort & Spa prides itself on delivering a distinctive hospitality experience imbued with luxury and wellness.

The Club & Spa Operations Manager role at the Flamingo Resort & Spa is a full-time position offering a competitive salary ranging from $80,000 to $90,000. This key leadership role is responsible for overseeing the daily operations of the Club, Spa, Fitness, and Membership Programs with a focus on delivering exceptional guest and member experiences while optimizing operational efficiency and revenue. The successful candidate will lead a high-performing team dedicated to upholding the resort's high service standards, promptly addressing member and guest concerns, and ensuring the flawless operation of spa and club facilities. This position demands a candidate passionate about hospitality and wellness who excels in creating memorable experiences that enhance member satisfaction, retention, and the resort's profitability.

Key responsibilities include managing spa programs, wellness initiatives, special events, and retail strategies to boost engagement and revenue. The manager will collaborate with various teams, including the Spa Supervisor, spa service providers, reception staff, and club personnel, to ensure seamless service delivery. They will actively monitor facility operations, scheduling, and guest flow to maintain high levels of efficiency and service quality. Developing innovative operational improvements and creative promotional strategies to grow membership sales, spa bookings, fitness programming, and overall departmental income is essential. Furthermore, this leadership role requires rigorous adherence to luxury hospitality standards, company policies, brand guidelines, and safety regulations. Regular facility inspections and maintenance coordination are vital to maintaining the resort's impeccable standards of quality and presentation. This position presents an exciting opportunity to contribute to a prestigious hospitality brand known for operational excellence and a deep commitment to associate and guest satisfaction.