Cloister Door Staff

The position is offered by a prestigious hospitality establishment that upholds the highest standards of guest service and professionalism. This company is recognized for its commitment to excellence in the guest experience, likely adhering to Forbes standards, which indicates a strong dedication to quality and attention to detail in every aspect of operations. As a leader in the hospitality industry, the organization fosters an environment where guest satisfaction is paramount and every team member plays a crucial role in creating memorable experiences. The company operates in a high-end setting with a focus on welcoming guests with grace, assisting with transportation and luggage, and maintaining a polished and inviting atmosphere.

The role of the Doorperson is critical in ensuring the first and last impressions of guests are positive and seamless. This position involves greeting and welcoming guests warmly, opening and closing doors with courtesy, assisting with the handling of luggage, and providing support during arrivals and departures. The Doorperson works closely with valet managers and runners, coordinates communication via radio with the main gate, and ensures all guest doors are managed attentively. The uniform and professional appearance are essential to uphold the company’s brand image, alongside maintaining operational areas free of clutter and maintaining clear communication through updated shift notes and charged radios.

The Doorperson is responsible for observing high hospitality standards, including escorting guests to the front desk and properly introducing them to front desk agents by name to personalize the experience. This role requires flexibility to work during evenings, weekends, and holidays. Handling physical demands such as lifting luggage weighing up to 50 lbs intermittently and frequently carrying up to 25 lbs is expected. The position reports directly to the Director of Guest Experience and involves regular interaction with guests and members, emphasizing the importance of communication skills, professionalism, and knowledge of the local area.

By joining this team, the Doorperson becomes an integral part of a renowned guest services operation, contributing to an atmosphere of excellence and personalized service. The role not only demands physical stamina and attentiveness but also a genuine demeanor and a commitment to enhancing the overall guest journey. This is an excellent opportunity for individuals passionate about hospitality, guest relations, and maintaining a standard of quality in a luxury environment.