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Clinical Supervisor (Full-Time)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $64,000.00 - $67,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Transit discount
Retirement plan with company contribution
Retirement plan match
Continuing education opportunities
Job Description
The Baker Center for Children and Families, also known as Judge Baker Children’s Center, is a leading organization dedicated to promoting the best possible mental health outcomes for children and families. Integrating research, intervention, training, and policy efforts, the Center plays a critical role in child welfare across Massachusetts. It operates the Massachusetts Child Abuse Emergency Line, a vital statewide emergency response system in partnership with the Massachusetts Department of Children and Families (DCF). This Emergency Line is accessible 24 hours a day, 7 days a week, and 365 days a year, responding to over 70,000 calls annually. The Emergency... Show More
Job Requirements
- Master’s degree in social work or related field
- Massachusetts’ social work license (any level)
- Minimum of two years of experience working in child welfare
- Proficiency with Microsoft Office, specifically Word
- Comfortable learning new technical systems as needed
Job Qualifications
- Master’s degree in social work or related field
- Massachusetts’ social work license (any level)
- Minimum of two years of experience working in child welfare
- Proficiency with Microsoft Office, specifically Word
- Comfortable learning new technical systems as needed
Job Duties
- Complete comprehensive 6-week training program for Telephone Screeners and 6-week training program for Supervisors
- Manage shift tasks collaboratively with team members to effectively promote quality and efficiency
- Review reports of alleged child abuse and/or neglect, reports of missing or absent children, and memos in accordance with DCF and Emergency Line policies, procedures, and priorities
- Coordinate emergency intakes and responses with DCF On-Call Supervisors
- Maintain a professional, non-judgmental and non-confrontational demeanor with Telephone Screeners and callers
- Assist Screeners under stress utilizing crisis intervention and de-escalation techniques when needed
- Develop strong working relationships with DCF, and internal and external stakeholders
- Deliver training for new Telephone Screeners and Supervisors on shift
- Provide individual supervision off-shift for up to five FTE Telephone Screeners according to protocol
- Perform quality management activities including, but not limited to, call and report audits for supervisees
- Participate in shift-review of certain emergency and non-emergency reports as needed
- Participate in departmental trainings and staff meetings as well as organization-wide committees and activities
- Work collaboratively with team members to ensure all shifts are covered
- This is considered an "essential employee" position and may require work during weather-related and other local, regional or statewide emergencies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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