Clinical Supervisor (Full-Time)

The Baker Center for Children and Families, also known as Judge Baker Children’s Center, is a leading organization dedicated to promoting the best possible mental health outcomes for children and families. Integrating research, intervention, training, and policy efforts, the Center plays a critical role in child welfare across Massachusetts. It operates the Massachusetts Child Abuse Emergency Line, a vital statewide emergency response system in partnership with the Massachusetts Department of Children and Families (DCF). This Emergency Line is accessible 24 hours a day, 7 days a week, and 365 days a year, responding to over 70,000 calls annually. The Emergency Line ensures the protection and safety of children across the commonwealth by addressing reports of child abuse, neglect, and missing children with utmost urgency and care.

The Clinical Hotline Supervisor position is a full-time role based remotely with occasional in-person meetings. The Supervisor plays a pivotal role in overseeing the Telephone Screeners during shifts, ensuring the completion of accurate and detailed reports regarding allegations of child abuse, neglect, and missing children, all in strict accordance with DCF and Emergency Line policies. This leadership role involves real-time collaboration with Telephone Screeners, guiding critical thinking and fact-gathering processes in complex cases that require clinical decision-making and potential intervention to protect vulnerable children.

Beyond on-shift supervision, the Clinical Hotline Supervisor is responsible for providing individual supervision to up to five full-time equivalent Telephone Screeners, facilitating their professional development, and ensuring adherence to protocols. The role includes participation in team meetings, staff trainings, and organizational committees aimed at continual improvement of the Emergency Line’s service quality. Supervisors manage shift tasks collectively with their team to promote efficiency and quality, contribute to quality management activities including call and report audits, and maintain professional, calm, and supportive communication with both staff and callers. This position is classified as essential, requiring availability to work during weather-related or other emergencies that may impact operations.

The work schedule includes shifts on Sundays, Mondays, Wednesdays, Fridays, and every other Saturday, with certain days off during the week. The position offers a competitive salary range of $64,000 to $67,000 and includes comprehensive benefits such as medical, dental, and vision insurance options through Blue Cross/Blue Shield, retirement plan contributions and matching, transit discounts, and opportunities for growth within a mission-driven, highly collaborative environment dedicated to child welfare. Diverse and multilingual candidates are strongly encouraged to apply, emphasizing the organization's commitment to equal opportunity employment and a supportive workplace that values diversity and inclusion. This role is ideal for dedicated professionals who have a Master’s degree in social work or a related field, hold a Massachusetts Social Work License, and have significant experience working in child welfare, seeking to make a meaningful difference in the lives of children and families throughout Massachusetts.