Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Benefits
Health Insurance
Life insurance
flexible spending accounts
Tuition Assistance
retirement plans
Paid Time Off
Long-term care insurance
wellness programs
professional development resources
Flexible Work Options
Adoption assistance
Job Description
The University of Pennsylvania, often referred to simply as Penn, stands as one of the most prestigious Ivy League institutions in the United States. Located in Philadelphia, Pennsylvania, Penn is not only renowned for its rigorous academic programs but also recognized as the largest private employer in the city. With a rich history interwoven with innovative education, research excellence, and community engagement, Penn embodies a unique interdisciplinary approach to learning that spans across its 12 highly regarded schools. These schools offer a diverse range of undergraduate, graduate, and continuing education opportunities that foster intellectual growth and practical skills. This historic... Show More
Job Requirements
- High school grad/GE degree
- 1 to 2 years of relevant experience or equivalent combination of education and experience
- Previous customer service or medical/veterinary reception experience preferred
- Strong interpersonal and communication skills
- Ability to multitask and stay organized under pressure
- Proficiency in computer and data entry
- Commitment to compassionate client service
- Availability for weekend and on-call shifts
Job Qualifications
- High school grad/GE degree and 1 to 2 years of experience or equivalent combination of education and experience
- Previous experience in a customer service or medical/veterinary reception setting strongly preferred
- Excellent interpersonal and communication skills
- Ability to multitask and remain calm and organized under pressure
- Strong computer and data entry skills
- Commitment to providing compassionate and respectful service to clients and their pets
- Flexibility to work weekends and be on-call as scheduled
Job Duties
- Greet and assist clients in person and over the phone with professionalism and empathy
- Register patients, verify client and patient information, and prepare medical records
- Discharge patients and accurately post charges and apply payments at the time of check-out
- Maintain knowledge of hospital services, policies, and procedures to answer client inquiries and direct them appropriately
- Handle confidential medical and client information with sensitivity and discretion
- Communicate and coordinate effectively with veterinarians, nurses, and all hospital departments
- Provide essential personnel coverage across Client Services, including Emergency Desk, Front Desk, and Appointment Desk
- Participate in cross-training across all reception areas to ensure coverage and continuity of service
- Adhere to assigned weekend shifts and participate in the on-call schedule as needed
Job Location
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