Clinical Receptionist 2

New Haven, CT, USA|Onsite

Job Overview

Compensation

Hourly

Range $16.50 - $20.00

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Dental Insurance

Vision Insurance

Tuition Reimbursement

Employee wellness programs

Job Description

Yale University, located in New Haven, Connecticut, is a prestigious Ivy League institution known for its commitment to academic excellence, research innovation, and comprehensive community service. As one of the world's leading universities, Yale provides a vibrant environment for personal and professional growth, offering diverse career opportunities across various disciplines. The institution emphasizes fostering an inclusive and dynamic workspace where employees can contribute to meaningful missions that impact society positively. Being part of Yale means engaging in a collaborative atmosphere where continuous learning and development are highly encouraged. The university’s healthcare system is recognized for delivering top-tier patient care through cutting-edge medical practices and compassionate service. This dedication to quality healthcare extends to all the employees, ensuring a supportive and rewarding workplace culture.

The role of Clinical Receptionist 2 within Yale’s healthcare services is a vital position that demands a high level of administrative expertise, organizational skills, and patient-centered attitude. This role encompasses comprehensive clinical scheduling responsibilities and offers high-level administrative and secretarial support in a fast-paced medical environment. As a Clinical Receptionist 2, you will be expected to manage a substantial volume of incoming communications, including calls and faxes, skillfully assessing the urgency and nature of inquiries and directing them appropriately to ensure efficient service delivery. Efficiency in using EPIC or similar electronic medical records (EMR) systems is critical, as is the ability to coordinate appointments using the sophisticated scheduling modules.

In addition to scheduling, the position requires handling patient check-ins and check-outs, managing detailed patient records, and providing courteous information to patients, visitors, and medical personnel. The role demands flexibility in work hours and the ability to provide cross-coverage across various clinical areas, making adaptability and a comprehensive understanding of diverse medical fields beneficial. The ideal candidate demonstrates excellent interpersonal communication skills, outstanding attention to detail, and the capacity to handle multiple priorities simultaneously.

Moreover, the Clinical Receptionist 2 serves as a key interface between patients and medical staff, requiring strong judgment, discretion, and professionalism when interacting with a diverse patient population. Candidates with bilingual skills, especially in Spanish, experience in specialized medical areas like oncology or cardiology, and knowledge of advanced software will find this role particularly well-suited to their talents. Yale values candidates who are proactive learners, able to adapt to evolving technology and procedural advancements within its healthcare system.

Working at Yale not only offers a competitive salary but also provides numerous benefits that enhance your personal and professional life, such as health insurance, retirement plans, and opportunities for continued education and career development. By joining Yale, you are joining a respected community dedicated to improving lives and advancing health and wellness. This role offers a rewarding career path with the opportunity to grow and make impactful contributions to the healthcare field while working in one of the most esteemed institutions globally.

Job Requirements

High school education or equivalent
Four years of related work experience, two years in a similar role
Proficiency in EPIC or similar EMR systems
Strong customer service and communication skills
Ability to handle multiple tasks in a fast-paced environment
Flexibility in work hours and ability to provide cross-coverage
Ability to assess urgency and prioritize calls
Experience with scheduling and patient information management

Job Qualifications

High school diploma or equivalent
Four years of related work experience, two of them in the same job family at the next lower level, or two years of related work experience and an associate degree, or an equivalent combination of experience and education
Demonstrated excellent customer service skills
Strong verbal and interpersonal communication skills
Proficiency in EPIC or similar EMR systems
Effective listening skills and ability to assess and direct inquiries
Ability to use sound independent judgment and critical thinking
Knowledge of medical terminology
Experience in a medical office or call center
Spanish-speaking proficiency is advantageous
Experience with additional software such as Microsoft Excel and multi-line telephone systems
Specialized experience in oncology, cardiology, or dermatology
Familiarity with specialized EPIC modules like Cadence
Demonstrated ability to adapt to different clinical areas and manage high call volumes

Job Duties

Answers telephone calls and assess urgency of call
Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs
Provides assistance to other receptionists in screening patient calls
Provides specialized information related to section, policies, procedures, insurance and services
Assists patients with the completion of forms
Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked
Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc
Creates patient bump lists as necessary due to last minute provider call outs
Schedules patient appointments and resolves scheduling conflicts
Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling
May schedule patients into clinical research studies
Receives patients and visitors
Secures names and needs and directs accordingly
Updates patient information and verifies insurance information, level of services and tracks referrals when necessary
Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments
Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures
Schedules surgical procedures for patients
Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work
Obtains and distributes necessary paperwork and maintains system to track completion
Coordinates surgery schedule changes as necessary
Schedules and coordinates departmental meetings, classes, clinics, conferences, etc
Utilizes computer input and retrieve data
Merges and manipulates data to generates complex reports
Compiles and maintains clinical and patient statistical data and produces summaries and reports
Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc
Composes general written material
Obtains patient charts, medical records and lab reports and verifies for completeness
Sorts, screens and distributes incoming mail
Prioritizes and ensures completion of medical forms by clinical staff
Coordinates interdepartmental communication including distribution of medical records and reports
Establishes and maintains filing systems
Maintains inventory of office supplies and educational material
May oversee and instruct support staff
Ensures adequate coverage of reception desk
Performs additional functions incidental to office activities