Clinical Guest Coordinator at Michigan Orthopedic Center
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.75 - $35.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee assistance program
flexible schedule
Job Description
Michigan Orthopedic Center (MOC) is a leading healthcare provider specializing in orthopedic care and rehabilitation services. Located in Lansing, MI, MOC is dedicated to delivering top-quality outpatient rehabilitation and orthopedic services to its community. The center prides itself on a patient-focused approach that integrates advanced medical treatments with compassionate care, ensuring every patient receives personalized attention and effective recovery support. As a reputable establishment in the healthcare industry, Michigan Orthopedic Center prioritizes employee development, diversity, and a supportive work environment.
The Clinical Guest Coordinator is a pivotal full-time position within our Outpatient Rehab clinic in Lansing, MI. This role is designed to foster a welcoming and efficient environment, ensuring that every patient’s first interaction with the clinic is positive and smooth. The Clinical Guest Coordinator serves as the frontline representative who greets patients and visitors, manages appointment scheduling, and supports accurate and confidential patient record keeping. With a focus on patient satisfaction and operational efficiency, this role requires excellent communication skills, strong organizational abilities, and a commitment to upholding clinic policies and HIPAA standards.
As a Clinical Guest Coordinator, you will be responsible for managing patient flow through effective appointment scheduling both in person and via telephone, thus optimizing provider time and treatment room availability. You will also be tasked with maintaining patient accounts through precise documentation of personal, financial, and insurance information, assisting in revenue collection, and ensuring all administrative processes adhere to the center’s high standards and compliance regulations. This role demands a combination of administrative experience, customer service orientation, and familiarity with electronic medical records (EMR) systems.
If you are a detail-oriented professional seeking to make a meaningful impact in a healthcare setting while contributing to a collaborative and supportive team, then this opportunity at Michigan Orthopedic Center offers a fulfilling career path. Join us and be a crucial member of the team dedicated to enhancing patient experiences and supporting excellence in outpatient rehabilitation care.
The Clinical Guest Coordinator is a pivotal full-time position within our Outpatient Rehab clinic in Lansing, MI. This role is designed to foster a welcoming and efficient environment, ensuring that every patient’s first interaction with the clinic is positive and smooth. The Clinical Guest Coordinator serves as the frontline representative who greets patients and visitors, manages appointment scheduling, and supports accurate and confidential patient record keeping. With a focus on patient satisfaction and operational efficiency, this role requires excellent communication skills, strong organizational abilities, and a commitment to upholding clinic policies and HIPAA standards.
As a Clinical Guest Coordinator, you will be responsible for managing patient flow through effective appointment scheduling both in person and via telephone, thus optimizing provider time and treatment room availability. You will also be tasked with maintaining patient accounts through precise documentation of personal, financial, and insurance information, assisting in revenue collection, and ensuring all administrative processes adhere to the center’s high standards and compliance regulations. This role demands a combination of administrative experience, customer service orientation, and familiarity with electronic medical records (EMR) systems.
If you are a detail-oriented professional seeking to make a meaningful impact in a healthcare setting while contributing to a collaborative and supportive team, then this opportunity at Michigan Orthopedic Center offers a fulfilling career path. Join us and be a crucial member of the team dedicated to enhancing patient experiences and supporting excellence in outpatient rehabilitation care.
Job Requirements
- 1-2 years of medical office or healthcare administrative experience preferred
- experience with patient scheduling and EMR systems preferred
- proficiency with Microsoft Office Suite
- strong customer service and professional telephone communication skills
Job Qualifications
- 1-2 years of medical office or healthcare administrative experience preferred
- experience with patient scheduling and EMR systems preferred
- proficiency with Microsoft Office Suite
- strong customer service and professional telephone communication skills
- ability to manage multiple tasks in a fast-paced environment
- highly organized with strong attention to detail
- self-motivated and able to work independently
- positive
- team-focused attitude
Job Duties
- Welcome patients and visitors in person and by phone
- answer questions
- direct inquiries
- provide an excellent first impression
- schedule patient appointments efficiently both in person and over the phone
- support a positive patient experience by recognizing and easing patient concerns
- maintain a clean and inviting reception area
- ensure accurate patient records by filing
- retrieving
- updating medical information in the EMR system
- maintain patient accounts by obtaining and documenting personal
- financial
- and insurance information
- assist with revenue collection by recording charges
- updating financial data
- collecting patient payments
- safeguard patient privacy by adhering to confidentiality and HIPAA standards
- follow established clinic policies and procedures and proactively communicate needed updates
- collaborate with the rehab team and contribute to daily clinic operations as needed
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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