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Clinical Guest Coordinator at Michigan Orthopedic Center
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.75 - $35.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee assistance program
flexible schedule
Job Description
Michigan Orthopedic Center (MOC) is a leading healthcare provider specializing in orthopedic care and rehabilitation services. Located in Lansing, MI, MOC is dedicated to delivering top-quality outpatient rehabilitation and orthopedic services to its community. The center prides itself on a patient-focused approach that integrates advanced medical treatments with compassionate care, ensuring every patient receives personalized attention and effective recovery support. As a reputable establishment in the healthcare industry, Michigan Orthopedic Center prioritizes employee development, diversity, and a supportive work environment.
The Clinical Guest Coordinator is a pivotal full-time position within our Outpatient Rehab clinic in Lansing, MI. This rol... Show More
The Clinical Guest Coordinator is a pivotal full-time position within our Outpatient Rehab clinic in Lansing, MI. This rol... Show More
Job Requirements
- 1-2 years of medical office or healthcare administrative experience preferred
- experience with patient scheduling and EMR systems preferred
- proficiency with Microsoft Office Suite
- strong customer service and professional telephone communication skills
Job Qualifications
- 1-2 years of medical office or healthcare administrative experience preferred
- experience with patient scheduling and EMR systems preferred
- proficiency with Microsoft Office Suite
- strong customer service and professional telephone communication skills
- ability to manage multiple tasks in a fast-paced environment
- highly organized with strong attention to detail
- self-motivated and able to work independently
- positive
- team-focused attitude
Job Duties
- Welcome patients and visitors in person and by phone
- answer questions
- direct inquiries
- provide an excellent first impression
- schedule patient appointments efficiently both in person and over the phone
- support a positive patient experience by recognizing and easing patient concerns
- maintain a clean and inviting reception area
- ensure accurate patient records by filing
- retrieving
- updating medical information in the EMR system
- maintain patient accounts by obtaining and documenting personal
- financial
- and insurance information
- assist with revenue collection by recording charges
- updating financial data
- collecting patient payments
- safeguard patient privacy by adhering to confidentiality and HIPAA standards
- follow established clinic policies and procedures and proactively communicate needed updates
- collaborate with the rehab team and contribute to daily clinic operations as needed
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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