Clinical Customer Service Representative (Support)

Clinical Pathology Laboratories, Inc., a part of Sonic Healthcare USA, is a leading provider of clinical laboratory services dedicated to advancing the health and wellbeing of communities across the nation. Proudly certified as a Great Place to Work, the company fosters a supportive, inclusive, and innovative workplace where teamwork is highly valued. Sonic Healthcare USA is committed to excellence in clinical laboratory solutions and takes pride in offering employees rewarding opportunities for career growth alongside robust benefits. The company emphasizes a culture of quality and continuous improvement, ensuring that safety, compliance, and high standards are integrated into every aspect of its operations. Working here means joining a passionate team where every member’s role contributes directly to improving patient outcomes and community health. The available position is full-time during the first shift and falls under the Laboratory Operations category, underlining the company’s dedication to operational excellence in the healthcare industry.

In this role at Clinical Pathology Laboratories, Inc., you will be instrumental in providing exceptional service in a dynamic call center environment. Your primary function will be to assist patients, clients, and internal laboratory teams over the phone by managing billing claims, analyzing accounts, and clarifying charges to callers. This position requires not only proficient typing and communication skills but also a customer-centric approach that makes each interaction meaningful and supportive. You will champion safety, compliance, and quality control, upholding the highest standards expected in clinical settings. Sonic Healthcare USA values employees who thrive in fast-paced environments, bringing a passion for problem-solving and a commitment to accuracy. As a member of the #HealthcareHeroes team, you will enjoy an excellent work-life balance reinforced by paid time off and holidays, comprehensive medical, dental, and vision insurance, as well as a 401(k) retirement plan with company matching. Additionally, employees benefit from free laboratory services for themselves and their dependents, reflecting the company’s commitment to supporting its workforce’s health and wellbeing. Confidentiality and adherence to privacy standards are critical aspects of this role, with training provided to safeguard Protected Health Information (PHI). Joining Clinical Pathology Laboratories means becoming part of a community where your work is appreciated, your professional growth is supported, and you play a vital role in delivering quality healthcare solutions that make a difference.