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Clinical Customer Service Representative (Support)
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Appreciation for your work
Feeling of satisfaction
Opportunity to grow
Free lab services
Work-life balance
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
company match
Inclusive community
Job Description
Clinical Pathology Laboratories, Inc., a part of Sonic Healthcare USA, is a leading provider of clinical laboratory services dedicated to advancing the health and wellbeing of communities across the nation. Proudly certified as a Great Place to Work, the company fosters a supportive, inclusive, and innovative workplace where teamwork is highly valued. Sonic Healthcare USA is committed to excellence in clinical laboratory solutions and takes pride in offering employees rewarding opportunities for career growth alongside robust benefits. The company emphasizes a culture of quality and continuous improvement, ensuring that safety, compliance, and high standards are integrated into every aspect of... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year experience in call center or laboratory setting
- strong communication and interpersonal skills
- typing proficiency of at least 35 words per minute including 10-key
- ability to work efficiently under pressure
- commitment to maintaining patient confidentiality
- willingness to comply with safety, compliance, and quality control protocols
- ability to work full-time during first shift
Job Qualifications
- high school diploma or equivalent
- 1 year of experience working in a call center or laboratory
- exceptional communication skills
- proficiency in typing at least 35 words per minute including 10-key
- ability to thrive in a fast-paced environment
- associate’s degree or medical assistant training preferred
- 2+ years of laboratory training or experience in specimen collection and processing preferred
- data entry experience in a production environment preferred
Job Duties
- provide patients, clients, and the laboratory team with exceptional service over the phone
- work in a call center environment
- process billing claims, analyze accounts, and help callers understand their charges
- champion safety, compliance, and quality control
- maintain confidentiality and adhere to privacy standards
- collaborate with team members to improve service delivery
- handle inquiries efficiently in a fast-paced environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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