Clinical Concierge - Urgent Care - Full time, Days

Texas Health Breeze Urgent Care is a prominent healthcare provider within the Texas Health system, known for its commitment to providing convenient, affordable, and high-quality urgent care services to the North Texas community. Designed, built, and staffed with the specific needs of North Texans in mind, Texas Health Breeze Urgent Care centers offer treatment for most minor illnesses and injuries, such as allergies, earaches, sprains, and strains. With operating hours from 8 a.m. to 8 p.m. every day of the year, the centers are easily accessible and provide walk-in services to ensure patients receive timely care without the need for an appointment. Backed by Texas Health, one of the largest and most respected health systems in the region, Texas Health Breeze Urgent Care continues to expand its presence across the Dallas-Fort Worth area, earning multiple awards and recognitions, including "Best Urgent Care" titles and local community awards for excellence in urgent and emergency care.

The Clinical Concierge MA/LVN role at Texas Health Breeze Urgent Care's Burleson location offers a unique and rewarding opportunity for healthcare professionals to contribute directly to patient care and enhance the consumer experience. This full-time position involves working three 12-hour shifts weekly, with rotating days, weekends, and holidays, supporting multiple urgent care locations. The Clinical Concierge serves as a vital part of the urgent care team by guiding patients and their companions throughout their visit, ensuring smooth throughput and clinical excellence from registration to discharge.

This position encompasses a wide range of clinical and administrative duties, including patient registration, collecting payments, measuring and documenting vital signs, performing laboratory tests, assisting providers during procedures, and managing supplies. The Clinical Concierge works under the direction of the Site Manager and collaborates closely with providers and other clinical staff members to deliver efficient, compassionate care. The role demands not only technical competence, such as proficiency with electronic health records (specifically EPIC) and clinical skills such as venipuncture and medication administration, but also excellent interpersonal skills. Professionals in this role must demonstrate discretion, good judgment, diplomacy, and a strong customer service attitude to build trust and comfort with patients and guests.

Texas Health Breeze Urgent Care emphasizes professional development and offers an environment where team members can grow. The Clinical Concierge position includes comprehensive training opportunities, including earning contact hours toward medical assistant certification renewal. Employees enjoy a strong unit-based council and a supportive team culture that values nursing education, research, and innovation in nursing practice. Benefits include 401(k), paid time off, medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan forgiveness. The organization has achieved the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, highlighting its excellence in clinical training and patient experience.

Working at Texas Health Breeze Urgent Care means joining a reputable healthcare organization recognized repeatedly by community awards and media outlets. Employees can expect a stimulating work environment that promotes patient-centered care, continuous learning, and professional growth. If you're passionate about healthcare and eager to make a positive impact in the urgent care setting, this Clinical Concierge MA/LVN role at the Burleson location offers an exciting and meaningful career path.