Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
401k
PTO
Medical insurance
Dental Insurance
Paid parental leave
Tuition Reimbursement
Student Loan Forgiveness
Job Description
Texas Health Breeze Urgent Care is a premier healthcare provider dedicated to serving the North Texas community with exceptional urgent care services. Strategically situated at multiple locations including the Dallas area, the center operates daily from 8 a.m. to 8 p.m. to provide convenient, accessible, and affordable care for a wide range of minor illnesses and injuries. Backed by the robust network of Texas Health, one of the largest health systems in the region, Texas Health Breeze Urgent Care is committed to excellence in patient care and clinical innovation. Recognized for its outstanding services, the urgent care center has received numerous prestigious awards such as Best Urgent Care in the Dallas-Fort Worth area by the Dallas Morning News and a Specialty Training Commendation from the Commission on Ambulatory and Urgent Care Quality (CAUCQ). This accolade highlights the center’s dedication to maintaining highest clinical standards and delivering exceptional patient experiences.
The Clinical Concierge Medical Assistant (MA) or Licensed Vocational Nurse (LVN) role at Texas Health Breeze Urgent Care in Dallas is a highly dynamic and critical position focused on enhancing consumer experiences through comprehensive clinical and administrative support. This full-time position involves working three 12-hour shifts per week, encompassing rotating days, weekends, and holidays between the hours of 7:45 AM and 8:15 PM. The Clinical Concierge operates across multiple urgent care locations within the Texas Health network, making adaptability and flexibility crucial for success.
In this pivotal role, the Clinical Concierge serves as the primary guide for patients and their accompanying guests throughout the entire urgent care visit. They streamline the visit process by managing patient registration, documentation, clinical support during provider care, laboratory testing, and facilitating smooth discharge procedures. Their responsibilities extend to measuring vital signs, documenting medical histories accurately, conducting laboratory tests including venipuncture, and assisting healthcare providers during procedures such as laceration repairs and orthopedic applications.
The ideal candidate is not only skilled clinically but also embodies professionalism, empathy, and excellent communication skills, fostering trust and comfort with patients and guests. Moreover, the position requires maintaining certification in Basic Cardiac Life Support (BCLS) and completing specialized Texas Health training such as urine drug collection. Training and continued education are strongly supported, with opportunities to earn continuing education contact hours during orientation, aiding in certification renewal.
Texas Health Breeze Urgent Care emphasizes a supportive team environment, employee growth opportunities, and robust benefits including medical, dental, 401(k), paid time off, and tuition reimbursement. Employees are part of a culture that values nursing education, research, innovation, and patient-centered care. Ultimately, the Clinical Concierge role is essential in ensuring efficient operations, exceptional patient satisfaction, and high-quality clinical care within a fast-paced urgent care setting, representing an exciting opportunity for motivated healthcare professionals seeking career advancement in a trusted and award-winning healthcare organization.
The Clinical Concierge Medical Assistant (MA) or Licensed Vocational Nurse (LVN) role at Texas Health Breeze Urgent Care in Dallas is a highly dynamic and critical position focused on enhancing consumer experiences through comprehensive clinical and administrative support. This full-time position involves working three 12-hour shifts per week, encompassing rotating days, weekends, and holidays between the hours of 7:45 AM and 8:15 PM. The Clinical Concierge operates across multiple urgent care locations within the Texas Health network, making adaptability and flexibility crucial for success.
In this pivotal role, the Clinical Concierge serves as the primary guide for patients and their accompanying guests throughout the entire urgent care visit. They streamline the visit process by managing patient registration, documentation, clinical support during provider care, laboratory testing, and facilitating smooth discharge procedures. Their responsibilities extend to measuring vital signs, documenting medical histories accurately, conducting laboratory tests including venipuncture, and assisting healthcare providers during procedures such as laceration repairs and orthopedic applications.
The ideal candidate is not only skilled clinically but also embodies professionalism, empathy, and excellent communication skills, fostering trust and comfort with patients and guests. Moreover, the position requires maintaining certification in Basic Cardiac Life Support (BCLS) and completing specialized Texas Health training such as urine drug collection. Training and continued education are strongly supported, with opportunities to earn continuing education contact hours during orientation, aiding in certification renewal.
Texas Health Breeze Urgent Care emphasizes a supportive team environment, employee growth opportunities, and robust benefits including medical, dental, 401(k), paid time off, and tuition reimbursement. Employees are part of a culture that values nursing education, research, innovation, and patient-centered care. Ultimately, the Clinical Concierge role is essential in ensuring efficient operations, exceptional patient satisfaction, and high-quality clinical care within a fast-paced urgent care setting, representing an exciting opportunity for motivated healthcare professionals seeking career advancement in a trusted and award-winning healthcare organization.
Job Requirements
- High school diploma or equivalent
- Successful completion of Medical Assistant education program or Vocational Nurse program
- Certified or Registered Medical Assistant or Licensed Vocational Nurse State of Texas upon hire
- 6 months previous healthcare facility clinical experience as LVN, MA, CNA, or other patient care experience or completion of internal THR MA externship training program
- BCLS certification maintained every 2 years
- THR urine drug collector training maintained every 5 years
- Previous experience with electronic health record preferred
Job Qualifications
- High school diploma or equivalent
- Successful completion of a Medical Assistant education program or Vocational Nurse program
- Certified or Registered Medical Assistant or Licensed Vocational Nurse State of Texas upon hire
- Previous clinical experience in healthcare settings preferred
- Proficiency with electronic health records preferred
- Basic Cardiac Life Support certification prior to independent patient care
- Completion of urine drug collector training within 30 days of hire
Job Duties
- Collects identification and payor related documentation, conducts registration using EPIC workflow
- Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level
- Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider
- Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, including venipuncture with prior competency check-off
- Administers and documents oral and intramuscular medication using the appropriate medication verification workflow
- Assists provider with procedures including maintaining sterile field, laceration repair, I&D, and application of ortho-goods
- Behaves in a professional and empathetic manner to build trust, comfort, and relationships with consumers and guests in line with patient experience standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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